After control XML is processed, a controlResultMessage is sent to the specified email address.
The message contains one of the following states:
STATUS | Description | Result sent to address defined ... |
---|---|---|
COMPLETE | All processing steps finished without any error indication. | ... in the success-report-address node. |
PARTIAL | Initial processing was successful, but one or more of processing steps encountered errors. | ... in the failure-report-address node. |
FAILURE | Processing failed in an early stage and did not continue. | ... in the failure-report-address node. |
ERROR MESSAGES - AUTHENTICATION
Message | Cause | Action |
---|---|---|
AXIS error, No service is available at this URL | Correct message in the browser for | Use one of the tools to send request |
| Wrong user, password, or expired account. | Verify your credentials at Mapp Engage login |
| Wrong systemname | Verify your |
ERROR MESSAGES - GENERAL
Message | Cause | Action |
---|---|---|
Error parsing document. | Document not well-formed or not valid | Check if XML is valid. Check examples or WSDL for available tags |
Error parsing document. Message: "no such member-list" | Attachment invalid or missing | Please check |
Group email domain 'my_system_name.cust-mta.com' invalid for customer | Domain not correct for particular customer | In Mapp Engage create new group and check domain |
Email '740f224' already exists.. Error ID 'TestGroup1'` | Group email already exists | Check |
| Problem with attachment format | Check |
No CDATA for HTML/TXT part OR Encoding for group or message content or recipient file is wrong. | use CDATA to avoid this. | |
The zip file cannot be found | File zipped with a directory structure | Pack zip file without directory (1 level compression) |
Other problems
FTP URL not ending with
/
Sendout date is before the campaign is fully loaded on eC-m
Executor/owner of task/group is deactivated (group/systemwide)