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After control XML is processed, a controlResultMessage is sent to the specified email address.
The message contains one of the following states:
STATUS
Description
Result sent to address defined ...
COMPLETE
All processing steps finished without any error indication.
... in the success-report-address node.
PARTIAL
Initial processing was successful, but one or more of processing steps encountered errors.
... in the failure-report-address node.
FAILURE
Processing failed in an early stage and did not continue.
ERROR MESSAGES - AUTHENTICATION
Message
Cause
Action
AXIS error, No service is available at this URL
Correct message in the browser for https://webdomain/eCMessageService
https://webdomain/eCMessageService
Use one of the tools to send request
<faultstring>Authentication failed, no valid user or password.</faultstring>
Wrong user, password, or expired account.
Verify your credentials at Mapp Engage login
<faultstring>Domain not found</faultstring>
Wrong systemname
Verify your <realm>my_system_name</realm> from soap header
<realm>my_system_name</realm>
ERROR MESSAGES - GENERAL
Error parsing document.
Document not well-formed or not valid
Check if XML is valid. Check examples or WSDL for available tags
Error parsing document. Message: "no such member-list"
Attachment invalid or missing
Please check <uri-reference> tag and attachment name
<uri-reference>
Group email domain 'my_system_name.cust-mta.com' invalid for customer
Domain not correct for particular customer
In Mapp Engage create new group an check domain
Email '740f224' already exists.. Error ID 'TestGroup1'`
Group email already exists
Check <email> tag
<email>
<import-fatal-error>Content is not allowed in prolog.</import-fatal-error>
Problem with attachment format
Check <uri-reference> and <member-list> tags
<member-list>
No CDATA for HTML/TXT part OR Encoding for group or message content or recipient file is wrong.
use CDATA to avoid this.
Zip file cannot be found
File zipped with a directory structure
Pack zip file without directory (1 level compression)
Other problems
FTP URL not ending with /
/
Sendout date is before the campaign is fully loaded on eC-m
Executor/owner of task/group is deactivated (group/systemwide)