Shows the share of returns on all orders.

CalculationQty orders with Return value / Qty Orders                                                                          
Example for Calculation

A user performed two orders:

  • January: Order with Return
  • February: Order without Return

The value for "Customer Profile Return shipment Share %" is 50%.

Note that analyzing the development of this formula over time is usually not useful because there is no time reference. The return must be passed to Mapp Intelligence using the predefined E-Commerce parameter "return value".