This event was previously called: Unsubscription from Group (U).

This event initiates execution of a job when a member unsubscribes from a group. This includes:

  • Unsubscribes transmitted via API (see ​API Methods for Event-Based Automations​).

  • Unsubscribes via the unsubscribe link in the ​Mapp Engage Variables.​

  • The automated job ​Unsubscribe Member from One Group​ (time-based or event-based).

This does not include members removed from a group with an automation or deleted from a group in the user interface.

Hint:

The designation (C) means contact-related. In general, you only combine contact (C) events with contact (C) jobs. For more information, see ​Contact (C) vs. System (S) Automations​.

General

​Name​

Defines the name of the automation. The name is used to identify the automation in the system. The maximum length is 100 characters.

​Description​

Provides information about the automation. The description makes it easier to identify the automation in the system.

​Event​

Selects the type of event that, when combined with a job, forms the automation. Every time this event occurs, the system executes the dependent job. The job is defined in the ​Edit Event-based Job​ window.

Recommended Automations​

An automation is a combination of an event plus a resulting job. The following combinations are recommended. It is possible to create other combinations, as well, but not all combinations of events and jobs result in meaningful system behavior.

  • Unsubscribed from Group (C) + Remove Member from All Groups (C): This combination removes a contact from all groups in the system when he unsubscribes from any group in the system. This ensures that this contact is no longer contacted by any group.

  • Unsubscribed from Group (C) + Remove Member from Group (C): This combination removes a contact from group B when he unsubscribes from group A. This acts as a type of automatic double removal. No additional unsubscription confirmation is sent for group B.

  • Unsubscribed from Group (C) + Add to Robinson list (C): This automation adds a contact to the Robinson list when he unsubscribes from a group. This automation ensures that contacts who unsubscribe once, from any group, are skipped during all future sendouts from your Mapp Engagesystem.

  • Unsubscribed from Group (C) + Add to Group Blacklist (C): This automation adds a contact to the group blacklist when he unsubscribes from the group. This is one way of ensuring that recipients who unsubscribe once cannot be reimported. Please note that blacklisted recipients cannot re-subscribe to a group or be later re-added to a group.

  • Unsubscribed from Group (C) + Store Data in Profile Attribute (C): This combination stores information in the contact's profile when he unsubscribes from a group. For example, the event processing date (in this case, the subscribe date and time) is stored.

Define Event​

This area defines the specific parameters of the event.

  • Group Name: This drop-down list limits the event to members added to a certain group. Use the symbol to search all groups in the system.

  • Message: This drop-down list limits the event to unsubscribes resulting from a certain message.

  • Message Category: This drop-down list limits the event to unsubscribes resulting from a certain message category.

  • Select by Profile Value: This button creates three new fields. These fields create a selection. They limit the event by selecting only users with certain profile attribute values. New members subscribed to the group who do not have the specified profile attribute values are ignored.
    For example, the event is limited to recipients who are added to a new group and who have the email domain gmail.com.

    • First field: This drop-down list selects the profile attribute according to which the event is limited. Standard and custom attributes are listed.

    • Second field: This drop-down list defines the relationship between the attribute (first field) and the value (third field).

    • Equals: The attribute value exactly matches the value in the input field.

    • Does Not Equal: The attribute value does not match the value in the input field.

    • Starts with: The attribute value starts with the value in the input field.

    • Ends with: The attribute value ends with the value in the input field.

    • Matches [Regex]: The attribute value matches the regular expression in the input field.

    • =: The attribute value equals the value in the input field (only for numeric, boolean, and date attributes).

    • !=: The attribute value does not equal the value in the input field (only for numeric, boolean, and date attributes).

    • >: The attribute value is greater than the value in the input field (only for numeric, boolean, and date attributes).

    • <: The attribute value is less than the value in the input field (only for numeric, boolean, and date attributes).

    • Third field: This input field defines the attribute value.

  • Case Insensitive: This checkbox ignores differences in uppercase and lowercase.

Define Selection​

  • Selection: This drop-down list defines a selection. Applying a selection to a contact (C) event limits the event to those contacts who fulfill the selection criteria.
    The selection is applied in addition to any profile value restrictions.
    Use the to search for a selection in the system.

Actions

The following actions are available: