This event executes a job every time a recipient forwards a message using the Mapp Engage forward functionality. This does not include when the message is forwarded using the forward functionality of the recipient's email client. This cannot be tracked by Mapp Engage.
Hint:
The designation (C) means contact-related. In general, you only combine contact (C) events with contact (C) jobs. For more information, see Contact (C) vs. System (S) Automations
General
Name
Defines the name of the automation. The name is used to identify the automation in the system. The maximum length is 100 characters.
Description
Provides information about the automation. The description makes it easier to identify the automation in the system.
Event
Selects the type of event that, when combined with a job, forms the automation. Every time this event occurs, the system executes the dependent job. The job is defined in the Edit Event-based Job window.
Define Event
This area defines the specific parameters of the event.
Group Name: This drop-down list restricts the event to messages forwarded in one specific group. If you select a group, three additional bullet points appear:
Any Message: The event fires when any message in the group is forwarded. This includes all past and future sendouts in this group, as long as the forward takes place when the automation is running.
Scheduled/Sent: The event is restricted to forwards that result from one specific scheduled or sent message in the group. Select the message from the drop-down list.
Prepared Message: The event is restricted to forwards that result from any sendout of the selected prepared message. This includes group and single sendouts of the prepared message. This also includes all past and future sendouts of the prepared message, as long as the contact forwards the message when the automation is running.
Message Category: This drop-down list restricts the event to forwards resulting from messages in a specific message category. (Hint: Since message categories are not group-specific, you can use a message category to create an automation that reacts to message forwards in multiple groups at once.)
Forwarder: This input field limits the event to messages forwarded by a certain contact. Use the Search button to search for a contact in the system.
Recipient: This input field limits the event to messages forwarded to a certain contact. Use the Search button to search for a contact in the system.
Define Selection
Selection: This drop-down list defines a selection. Applying a selection limits the event to contacts who fulfill the selection criteria. Use the to search for a selection in the system.
