Every message that you create in the content management feature requires a framework. The framework provides the HTML foundation of your message and determines how your message displays with different email clients and devices (responsive design).

The head of the framework defines metadata for the email message:

  • Title

  • Character encoding

  • CSS style definitions

  • Media queries

The body of the framework defines which blocks are available for the actual content of the email message:

  • Where a block can be inserted into the message.

  • Which type of block can be inserted into the message.

Frameworks are reusable and flexible. There is seldom a need for many frameworks on one system. By default, each Content Management (Email) feature includes one framework.

You have complete access to the HTML code of your frameworks. However, you need knowledge of email HTML to create or edit a framework successfully.

Changes that you make to the code of a framework automatically apply to all email templates that use the framework. Changes that you make to a framework do not affect messages that were previously made with the template.