Delete Contact (C)
This job deletes a contact from the system. The email address or mobile number and all data that are associated with this contact are permanently deleted. There is no possibility to restore data that has been deleted with this job.
Hint:
This job does not delete any system user accounts
Hint:
The designation (C) means contact-related. In general, you only combine contact (C) events with contact (C) jobs. For more information, see Contact (C) vs. System (S) Automations
Recommended Automations
An automation is a combination of an event plus a resulting job. The following combinations are recommended. You can reate other combinations as well, but not all combinations of events and jobs result in logical system behavior.
For all of the following combinations, check Use Event Parameter for the field Contact.
Event | Job | Description |
|---|---|---|
Response Received (C) | Delete Contact (C) | This automation deletes a contact, including email address or mobile number and all profile data, when a sendout to the address of that produces a response. This response can be specific, such as an invalid or rejected address, or any response. |
Single Message Sent (C) | Delete Contact (C) | This automation deletes a contact, including email address or mobile number and all profile data, when the contact is sent a single message. Example: the single message is an unsubscribe confirmation and you want to delete the contact from your system permanently. |
General
Name | Displays the name of the automation that is defined in the Edit Event window. |
Description | Displays the description of the automation that is defined in the Edit Event window. |
Event | Displays the event that is defined in the Edit Event window. Every time this event occurs, Engage executes the dependent job. |
Job | Defines the job. Engage executes this job automatically every time the event occurs. For a list of all available jobs, see All Available Event-Based Jobs. |
Define Job
This area defines the specific parameters of the job
Setting | Description |
|---|---|
Contact | This input field defines the contacts to be deleted. Use the Use Event Parameter: When selected, this checkbox deletes the contacts who are involved in the event. |
System Name | This drop-down list shows available systems. |
System User | Click For more information, see System User Search (window). |
Define Delay
In this area, you can define a time delay between the event and the resulting job. If you define a delay, the system waits the specified amount of time after the event takes place before executing the event-based job. If you do not define a delay, the system executes the job immediately after the event takes place.
Hint:
Engage calculates the selection for an event-based job when the job is executed, not when the event takes place. When you define a delay, the selection is calculated after the delay
Delay: Defines whether there is a delay between the event and the resulting job.
No: There is no delay between the event and the resulting job. When Engage registers the event, the system executes the job immediately.
Yes: Creates a delay between the event and the resulting job.
Unit: Defines the unit of time with which Engage calculates the delay.
Value: Defines the duration of the delay.
Actions
The following actions are available:
Time Frame: Saves your changes and opens the Define Time Frame window.
Edit Event: Opens the Edit Event window.