Configuration Template Reply Handling (tab)
Navigation Path
- In the Main Navigation, click Audience > Groups.
⇒ The Groups window opens to the Group tab. - Click Configuration Template.
⇒ The Configuration Template window opens. - In the Actions column, click
Edit or the 
symbol.
⇒ The window opens to the General Settings tab opens. - Click Reply Handling.
⇒ The Reply Handling tab opens.
Purpose
This tab defines how Mapp Engage processes responses to email messages that are sent in the group.
What can I do in this window?
- Configure how Mapp Engage handles responses to messages that are sent in the group.
- Set the from address for group email sendouts.
- Define an outbound mobile ID for the group.
Email Reply Handling
When you send an email with Mapp Engage, your recipients can reply directly to the email. These replies can include many different types of messages:
- Automatic responses
- Questions
- Service Requests
- Feedback
You can define how Mapp Engage handles these reply messages.
The reply handling method that you select affects the Reply To address in the email header. When a recipient clicks the Reply button in an email, the Reply To address displays in the To field of the reply email automatically.
Email Reply Handling Method | Description |
|---|---|
Send Directly to Address | Replies are sent directly to an email address that you define. The replies are not sent to Mapp Engage first. Mapp Engage does not handle, track, or filter the replies in any way. The email address that you define becomes the reply address for the sendout. Therefore, the email address the group uses for sendout does not match the address to which the group sends replies. |
Store in IMAP (Include Auto-responses) | Mapp Engage stores a copy of every message in your IMAP folder. |
Store in IMAP (Exclude Auto-responses) | Mapp Engage filters the replies for auto-responses, such as out-of-office messages. Mapp Engage stores a copy of every message in your IMAP folder. |
Send to Address and Store in IMAP (Exclude Auto-responses) | Mapp Engage filters the replies for auto-responses, such as out-of-office messages. Mapp Engage forwards the remaining messages to the email address you define. Mapp Engage stores a copy of every message in your IMAP folder. |
Send to Address and Store in IMAP (Include Auto-responses) | Mapp Engage forwards all incoming messages to the email address you define. Mapp Engage stores a copy of every message in your IMAP folder. |
Send to Message Author | Mapp Engage forwards all replies to the message author. |
Send to All Group Members | Mapp Engage sends the reply to all group members. This option is not appropriate for commercial use. To send a reply, the recipient must have permission to send messages in Mapp Engage. The recipient must enter their Mapp Engage password in square brackets [ ] in the subject line of the message. |
Treat as Unsubscribe Request | Mapp Engage unsubscribes group members who send a reply from within the group. The contact receives an unsubscribe confirmation. The unsubscribe is recorded in the statistics for the message. |
Ignore and Delete | Ignores and immediately deletes every incoming email to the system. Mapp Engage does not take any further action. This setting is not recommended. |
Some reply options allow you to define a name and email address.
- Name: Defines the name of the person to whom the reply is sent.
- Email: This input field defines a specific, individual reply address. Input of an email address is required.You can enter personalisation placeholders in these input fields. If a valid from address cannot be generated from the placeholders during sendout, the name and email address of the group are used.
From Address
This area defines the email address that Mapp Engage uses for email sendouts in this group. This name and address appear as the email sender in the inbox of the recipient.
Defines the name and email address Mapp Engage uses for group sendout.
Setting | Description |
|---|---|
Name | Defines the name Mapp Engage uses for email sendouts in the group. The name appears as the email sender in the inbox of the recipient. This field is optional. If you do not define a name, the email address appears in the inbox of the recipient. |
Email | Defines the local portion of the email address Mapp Engage uses for email sendouts in the group. The address appears as the email sender in the inbox of the recipient. This field is mandatory. |
SMS
Setting | Description |
|---|---|
Outbound Mobile ID | Defines the Transmission Path Originating Address (TPOA) for the group. The TPOA is a header field in an SMS message. On their mobile phones, contacts see the TPOA displayed as the sender of the message. As an alternative to your mobile code in the Outbound Mobile ID, you can create a custom, alphanumeric TPOA. For example, you can use your company name as the TPOA. |