Goal ​

To create a copy of a message that has already been sent in your Mapp Engage system.

Procedure​


  1. In the ​main navigation​, click ​Messages > Outbox > Email or SMS​.
    The ​Processed Messages​ window opens.
  2. In the Processed Messages ​ window, next to the message you want to copy, click  and  Copy. 
    Mapp Engage copies the message. All of the message content and message settings are identical to the original content. This includes the description, external message ID, tags, the message category, attachments, character encoding, and other settings.

  3. You can edit, save or send a copy of the message.    

    It is not possible to copy a message that has been scheduled for sendout but has not yet been sent.