This job adds an email address to a group blacklist. In Engage, a blacklist is a register of email addresses that should not be contacted. A group-wide blacklist prevents communication from one specific group in the system. Blacklisted contacts are removed from the group.
Group owners and group managers cannot be added to the group blacklist.
Please note that blacklisted contacts cannot re-subscribe to a group or be later re-added to a group.
It is not possible to use this job to add domain names, mobile phone numbers or fax numbers to the blacklist. Only email addresses can be added.
It is not necessary to select a contact for this job. The job always blacklists the contacts involved in the event. For example, every email address that produces a response is added to the blacklist
The designation (C) means contact-related. In general, you only combine contact (C) events with contact (C) jobs. For more information, see Contact (C) vs. System (S) Automations
An automation is a combination of an event plus a resulting job. The following combinations are recommended. It is possible to create other combinations, as well, but not all combinations of events and jobs result in meaningful system behavior.
Response Received (C) + Add to Group Blacklist (C): This automation adds an email address to the group blacklist when Engage receives a response for this address after sendout. A response is a notification that Engage receives regarding a problem with message sendout or delivery. A response can be an invalid, blocked, or rejected address, a spam complaint, a temporary problem or unknown.
To add the user to the blacklist of the same group in which the response was produced, check Use Event Parameter for the field Group Name.
Unsubscribed from Group (C) + Add to Group Blacklist (C): This automation adds a contact to the group blacklist when he unsubscribes from the group. This is one way of ensuring that recipients who unsubscribe once cannot be reimported. Please note that blacklisted recipients cannot re-subscribe to a group or be later re-added to a group.
To add the contact to the blacklist of the same group in which he unsubscribed, check Use Event Parameter for the field Group Name.
Displays the name of the automation that is defined in the Edit Event window.
Displays the description of the automation that is defined in the Edit Event window.
Displays the event that is defined in the Edit Event window. Every time this event occurs, Engage executes the dependent job.
Defines the job. Engage executes this job automatically every time the event occurs. For a list of all available jobs, see All Available Event-Based Jobs.
This area defines the specific parameters of the job.
There is no Contact field in the job settings. This is because the job always blacklists the contact involved in the event. For example, every email address that produces a response is added to the blacklist
Group Name: This field selects the group in which the contact is blacklisted. Use the symbol to search for a specific group.
Use Event Parameter: When selected, this checkbox blacklists the contact involved in the event. See the Recommended Automations above for examples.
Notify Owner: This input field defines whether the owner of the group receives a notification email when a contact is blacklisted.
In this area, you can define a time delay between the event and the resulting job. If you define a delay, the system waits the specified amount of time after the event takes place before executing the event-based job. If you do not define a delay, the system executes the job immediately after the event takes place.
Engage calculates the selection for an event-based job when the job is executed, not when the event takes place. When you define a delay, the selection is calculated after the delay
Delay: Defines whether there is a delay between the event and the resulting job.
No: There is no delay between the event and the resulting job. When Engage registers the event, the system executes the job immediately.
Yes: Creates a delay between the event and the resulting job.
Unit: Defines the unit of time with which Engage calculates the delay.
Value: Defines the duration of the delay.
The following actions are available:
Time Frame: Saves your changes and opens the Define Time Frame window.
Edit Event: Opens the Edit Event window.