Technical Support​

Mapp Technical Support is an international customer-facing team. This team specializes in the resolution of technical questions and incidents that can arise in the use of Mapp products, including Mapp Empower.

Mapp Technical Support is available 24/7. With a “follow the sun” model, you can reach any of the Mapp support hotlines for urgent requests.

Tab.: Support Hotlines


Phone number

United States

+1 866 464 1688


+61 (0) 872 280 985


+33 (0) 9 7518 7809

United Kingdom

+44 (0) 1493 202 247

Online Resources

  • Mapp Customer Service and Technical Support 
    Mapp offers a support portal and a hotline, but you can also simply contact your Account Representative.
    All support options are listed on the Mapp Customer Service and Technical Support.

  • Mapp Empower online help
    The ​Mapp Empower​ online help contains detailed window descriptions, procedures, and tips. This help portal is expanded regularly with the latest features. The online help supplements the inline tutorials. You can access the online help even when you are not logged into Mapp Empower.
    For an overview of topics, see Further information.

  • Training videos
    Each video tutorial focuses on a specific feature or activity and takes only a few minutes to watch. Watch one or more and put a new skill to use today.
    Mapp Empower video tutorials provide access product tutorials online. Watch at your own pace — any time and as many times as you like.
    For an overview of training videos, see the video library.

  • Mapp Empower API Guide
    Mapp's application programming interface enables its clients to directly access powerful features of Mapp Empower via system-to-system integration.
    To access the Mapp Empower API Guide, click Mapp Empower API Guide.