System Messages via SMS
Goal
To send a system message via SMS.
Prerequisites
Sending SMS messages is an extra feature of Mapp Engage. Before you can send SMS messages, you must do the following.
- Work with your account manager to register the necessary codes and keywords for SMS. For more information, see SMS Code Types.
- Create one or more dedicated groups for SMS sendout. For instructions, see Create a New Group
- In the group settings, define the inbound mobile ID, outbound mobile ID, and reply handling. For instructions, see Define the Inbound Mobile ID.
Background Information
System messages can be sent as email or SMS message.
The default sendout channel is email. This is true even if SMS messaging is enabled for your system.
You must manually enable the system messages you want to send via SMS. You must enable SMS sendout for each message and each language individually. It is possible to send a system message via SMS for one group only.
The following system messages are related to subscribe and unsubscribe processes for SMS.
Reply Handling Method | Sent to Contact by Email | Sent to Contact by SMS | ||
|---|---|---|---|---|
Send Unsubscribe Instructions | none | SysMsgUnsubscribeInstructions | ||
Treat as Mobile Subscribe Request | none | SysMsgWelcomeToGroupPasswd | ||
Treat as Email Subscribe Request | Add without Notification | Store email & mobile | none | SysMsgMobileEmailSubscribeSuccess |
Store email only | none | none | ||
Add with Notification | Store email & mobile | SysMsgWelcomeToGroup | SysMsgWelcomeToGroupPasswd AND SysMsgMobileEmailSubscribeSuccess | |
Store email only | SysMsgWelcomeToGroup | none | ||
Invite | Store email & mobile | SysMsgInviteToGroupPasswd | SysMsgInviteToGroupPasswd AND SysMsgMobileEmailSubscribeSuccess | |
Store email only | SysMsgInviteToGroupPasswd | none | ||
Procedure
- In the Main Navigation, click Messages > System Messages.
Select the type of system message you want to send via SMS.
Group (General) system messages provide information pertaining to a group in Mapp Engage. These messages are used for all groups that do not have a specific group message available.
Group (Specific) system messages provide information pertaining to one specific group in Mapp Engage. When a specific group system message is created, the specific group message "overrides" the general group message.
System-wide system messages provide information pertaining to the entire Mapp Engage system.
- Click
Edit next to the system message you want to edit.
⇒ The Edit System Message window opens. Any languages that have already been edited are shown in the Customized Languages list field. - Click the Add Language button.
⇒ A pop-up window opens. - To select the language you want to edit, click the
button.
⇒ The selected language is inserted in the Customized Languages list field. - Click the SMS tab. On the SMS tab, deselect the Suppress Channel check box.
- In the text input field, enter the SMS message. System messages are sent with 16-bit encoding and are limited to 70 characters per single message.
- Click Save.
- Repeat steps 3–8 for each language required for this system message.