- In the Main Navigation, click
⇒ The Group Message Statistics window opens to the Email tab. Statistics > Group Messages.
- In the Actions column, click
⇒ The Message Statistics window opens. | View Statistics or the symbol.
- In the Delivery Performance area, click View Details.
Click Delivery Performance.
⇒ The Delivery Performance window opens.
- Click Skipped Messages.
⇒ An overview of message limitations and skipped messages opens.
This tab provides information about messages that are sorted out before sendout for a variety of reasons. Skipped messages never leave the Mapp infrastructure.
What can I do in this window?
View the total number of messages skipped in a sendout.
View the reason the messages were skipped.
View how many messages were skipped per skip category.
Individual types of skips only appear in the Skipped Message Details area if they contain a value greater than 0.
Skipped Message Details:
This area shows the total number of messages that were skipped in the sendout and the number of messages skipped per skip category.
The total number of messages that were skipped in the sendout.
No contact address available
The contact information necessary for the selected type of message was not available.
Read mode denied
The contact does not accept messages in the format used for the sendout (email, SMS, or Mobile Push).
For more information, see Read Mode: Configure Sent Message Format.
Invalid encryption key
The encryption key for the email address of the contact was not valid.
Invalid alternate address
The alternate email address of the contact was not valid.
System-wide message limit reached
The contact reached the system-wide message limit.
This skip only applies to group messages. For group sendouts, the system default for the allowable number of messages per day is 9. For more information, see Message Limitation.
User message limit reached
The contact reached his individual message limit.
For more information, see Define Contact Message Limitation.
Blacklist or Robinson list
The address was on an system blacklist or Robinson list.
The address was on a group blacklist, and the sendout was a single message.
Contacts skipped during sendout of a group message do not produce a skip in the message statistics. Single messages not sent to the contact due to the group blacklist do produce a skip in the message statistics.
For more information, see Blacklists.
The address was deactivated system-wide. For example, because the address triggered too many responses.
The address was deactivated within the group.
For example, because the address triggered too many responses or an Unsubscribe Member automation was used.
In this case, only single messages can create a skip. The group deactivation prevents group messages to the contact before a skip is created.
Skipped with EL filter
The address was filtered out with an expression language (EL) filter applied during sendout.
For more information, see Configuration for Sendout.
Skipped with personalisation rule
Sendout to the address was blocked with the personalisation <ec:skiprecipient/>.
Message sendout suspended
The message was skipped for various reasons, such as an unexpected script error, incorrect personalisation placeholder, an error in the barcode or a blank message after all personalization rules were resolved.
Error in email header
The messages were skipped because of an error in the email header.
Message send to internal MTA failed
The message could not be transmitted to the internal MTA or SMS provider.
Global Robinson list
The address was on the Mapp Robinson list.
The address contained an invalid domain.
Message sendout failed
A connection could not be established with the receiving MTA.