This job was previously called: Remind an unconfirmed recipient (S) or Remind Pending User Repetitive.

This job sends repeated opt-in reminders to unconfirmed group members. These are contacts who requested subscription to the group, but have not yet confirmed their subscription. The contact confirms subscription by replying to, or clicking on the link in, the confirmation request message. The confirmation request is the system message ​SysMsgConfirmSubscription​.

The repeated opt-in reminder can be a part of a two-step reminder process:

  1. After a defined number of days, the first reminder message is sent out via the group settings. This process is activated in the group settings by selecting the option ​Reminder mail will be sent after X days​ (see Notifications (tab)​). This message is the system message ​SysMsgRemindPending​. This initial reminder email is only sent one time - even if the recipient does not respond to it.
  2. Second and further reminders can be sent using the automated job ​Send Repeated Opt-in Reminder​. This job also sends the system message ​SysMsgRemindPending​. The reminder is sent at a set interval, defined in days (for example, once every 3 days). The reminders are sent for a total of up to 14 days, calculated from the date of sendout of the first reminder message. After 14 days, the subscription request is cancelled. The pending member is not added to the group and no further messages are sent.

In many countries, it is illegal to send repeated opt-in reminders.

The option ​Send Opt-In Reminder per Email After Days​ must be activated in the group settings in order to use this job (see Notifications (tab)​). If this option is not activated, the job will not execute!

Use Case​

Example: In the group settings, the option ​Reminder mail will be sent after X days is checked​ and set to 5 days. The unconfirmed recipient receives a confirmation request (​SysMsgConfirmSubscription​) immediately after subscription on day 1 and a reminder message (​SysMsgRemindPending​) on day 6. An automation is created with the job ​Send Repeated Opt-In Reminder​. The drop-down list ​Days between Reminders​ is set to 3 days. The unconfirmed recipient receives additional reminders (​SysMsgRemindPending​) on days 9 and 12. If he does not respond to any of the reminders, the unconfirmed subscription is cancelled after 14 days

Basic Settings

​Name​

This input field defines the name of the automation. The name is used to identify the automation in the system. It appears on the ​Time-based Automations Overview​ window. The maximum length is 100 characters.

​Description​

This input field defines a description of the automation. The description makes it easier to identify the automation in the system.

​Job​

This input field defines the job. For a list of all available jobs, see All Available Time-Based Jobs​.

Define Job​

This area defines the specific parameters of the job.

  • Days between Reminders: This drop-down list defines the frequency with which the reminder message is sent. This is the number of days that have passed since the last reminder. The reminders are sent for a total of up to 14 days, calculated from the date of sendout of the first reminder message.

Engage only stores the data of unconfirmed recipients for 14 days. The reminder message is sent at the defined frequency until this period has passed. Thereafter, the address can no longer be contacted with reminders.

Define Selection​

  • Selection: This drop-down list defines a selection. A selection filters contacts according to defined conditions. Use the  symbol to search all selections in the system.
    A selection is mandatory for this job. It is advisable to use a selection that limits the reminder messages to one specific group.
    It is not necessary to create an extra selection that filters for unconfirmed group members. This is performed automatically.

Schedule

Schedule

This button saves your changes and opens the ​Schedule Time-based Automation​ window. Here you define the date and time of execution. For more information, see Schedule Time-Based Automation (window)​.