Additional coupons can be added to a list even if the coupon list already contains coupons. Coupons are created in a shop or CRM system as a TXT or CSV file and uploaded to Engage (see Import Coupons Into a Coupon List). Each coupon can only be sent one time to one recipient. If the placeholder for a coupon list is inserted multiple times in the same message, the same coupon code is displayed to the recipient in each location. If several different coupons need to be included in a message, the coupons must be inserted from multiple lists.
The system that creates the coupon regulates the valid use of the coupon during the purchase or order process.
Engage distributes the coupons to the message recipients (see Add Coupons to a Message).
When all the coupons in a list are depleted, the settings in the Insufficient Number of Coupons area of the coupon list determines how Engage reacts: