Goal​

To reload a missing or expired image after sendout of the message.


Background​

After sendout, you may realize that an image in your email message from the content store is expired or no longer in the content store. Hence, nothing is displayed.

In this case, it is possible to contact your customer service representative for assistance. He or she will be able to replace the missing image.

Please be ready to provide your customer service representative with the following information:

  • ID of the old content store image
  • ID of the new content store image
  • Link / location of the image in the email message

Prerequisite​

You still have the original image (if the image has since been deleted from your system, there is no way for Mapp to recover it!).

The image has been once again uploaded and stored in the Content Store (see ​Content Store​).


Procedure​

Identify the ID of the existing image in the Content Store

  1. In the ​Main Navigation​ menu, click ​Content Management​ > ​Content Store​ .
    ⇒ The ​Content Store Overview​ window opens.
  2. Search by owner, name or date to locate the original image in the content store and identify its image ID.


Upload the image again in the Content Store with a new ID

  1. In the ​Main Navigation​ menu, click ​Content Management​ > ​Content Store​.
    ⇒ The ​Content Store Overview​ window opens.
  2. Click ​New CSE​ .
    ⇒ The ​Create New CSE​ window opens.
  3. In the input field ​Name​ , enter a name for the CSE.

  4. Click ​Browse​ .
    ⇒ A window is opened where you can navigate to the file on your computer.

  5. Click the ​Open​ button.
    ⇒ The path is displayed in the ​Upload file​ input field.

  6. Click ​Save​.
    ⇒ The ​Content Store Overview​ window opens.


Contact your customer support representative with both the old and new ID numbers.

Your Mapp project manager can replace the old ID with the new, so that the image is again displayed correctly when the message is read.