​Navigation Path​
  1. In the ​Main Navigation​, click  ​Messages​> ​Limitations​.
    ⇒  The ​Message Limitation​ window opens.

Message Limitation

Information available for each limitation (columns of the table)​.


Information

Description

​Creation Date​

This column displays the date on which the message limitation was created.

​Max. number of messages​

This column displays the maximum number of messages that will be sent out by Mapp Engage per recipient for this limitation.

​Time Range​

This column displays the length of time (in days) over which the maximum message limitation is calculated.

It is possible to create more than one system wide message limitation. The strictest limitation always applies.


Example

One limitation is created that limits messages to 5 messages in 6 days. Another limitation is created that limits messages sent from Mapp Engage to 2 messages in 1 day. On day one, the recipient receives up to two messages. On day two, the recipient receives up to two messages. On day three, the recipients could receive up to two messages; however, if the maximum number of messages per day (2) were sent on the first two days, the recipient will only receive one message on day three (because the limit of 5 messages in 6 days has already been reached).

Available Actions​


Action

Description

​Edit​

This button allows you to edit the existing message limitation.

​Delete​

This button deletes the existing message limitation WITHOUT a confirmation prompt.

​Create New​

This button opens the ​Create New Limitation​ window, where you can create a new message limitation. For more information please see ​Create System-Wide Message Limit​.