The Response Queue Service gets you event data for your Engage system in near real time. This is much faster than via Raw Data Exports. In addition to Opens, Bounces, Clicks, Conversions and other data, you can now also poll for incoming SMS messages.

Key Benefits

  • Get the data in near real time.
  • Poll the Response Queue for inbound SMS messages containing a keyword.
  • Use the data in external CRM systems for faster reaction to your customers' behavior.


The configuration of the Response Queue is done by Mapp internally. Contact your customer success, or account manager.