Mapp Engage is hosted on the so-called clusters. Each Engage system also has a default time zone that depends on the cluster the system is on.

It is helpful to know which cluster and time zone is relevant to your Engage system as it may affect how imported data behaves.

  • European clusters use "Europe/Berlin" time zone as default.
  • US clusters use "US/Eastern " time zone as default.

Currently, there are four main clusters:

AreaClusterURLStandard TimeDaylight Saving Time
EUL3

https://jamie.g.shortest-route.com/charon/api/v1/ 

CET (UTC+1)CEST (UTC+2)
EMC

https://jamie.h.shortest-route.com/charon/api/v1/ 

USL3

https://jamie.a.shortest-route.com/charon/api/v1/

EST (UTC-5)EDT (UTC-4)
EMC

https://jamie.c.shortest-route.com/charon/api/v1/ 

Reach out to your account or customer success manager to find out the cluster of your Engage system.

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