- In the main navigation, click Messages > In-App Messages.
- Select a message in the list and click Edit / View.
Use the In-App Message window to create an In-App message, to edit an existing message, or to view a deactivated message.
What can I do in this window?
Create a message
Edit a draft or active message
View a cancelled message
Displays the Delivery Settings pane for the message.
Displays the Content and Configuration panes for the message.
Save As Draft
Saves the message with a status of draft, and returns to the Messages window. This option only appears when editing a new message or a draft message.
Deactivates the message. The message status changes to cancelled, and the message is no longer available for use. This option only appears when editing an active message.
Save changes to the message and returns to the Messages window. This option only appears when editing an active message.
Closes the In-App Message window without saving changes.
Opens the Details pane, where you can edit the name and description of the message. Click X to close the Details pane.
The Content pane contains a built-in HTML editor with standard controls to create the content for your message. To refer to the help for the editor, click ? and select the link to the user guide.
The editor contains a WYSIWYG mode and a source mode. Click Source to switch between the views. If you copy in HTML code, make sure you paste the content into the editor window while you are in source mode.
Web In-App templates and Native In-App templates
On the second step of the In-App message composition, select the In-App message template. With the exception of the Custom HTML Web template, each Web template has a corresponding Native template.
The following are the controls that appear in the Configuration pane.
Select how the message displays to the user.
Select to display a banner message at the top or bottom of the user's screen. This option is disabled when Frame Type is set to a full screen option.
Select how long to display the message. This value is measured in seconds and must be an integer.
Select how long to wait before displaying the message. This value is measured in seconds and must be an integer.
Delivery Settings Controls
The following are the controls that appear in the Delivery Settings pane. Select an option for all delivery settings to activate the message.
Select the mobile app to associate with the message. The message is only available to users on that app. When you select an app, In-App Messaging filters out the events and target audiences that do not apply to that app. In addition to events and target audiences that are specific to the app, events and target audiences that apply to any app still display.
Select the event on the app that triggers when to display the message. Events originate from the app and automatically upload to the Engage system when the event occurs.
Select the target audience that can see the message.
The following are the controls that appear in the Details pane. To open the Details pane, click.
The Last Changed date of the message updates when you update the name or description of a message. If multiple messages match the same audience criteria, In-App Messaging chooses the message with the most recent Last Changed date.
The name of the message. The name can contain alphanumeric characters and spaces.
An optional description of the message.