A role bundles permissions. Mapp Engage Messaging uses two different types of roles:

  • A system role has mainly system-related permissions. A system role can inherit group-related permissions. But it only contains a few group-related permissions.

  • A group role has group-related permissions.

Available Group Roles​

Every Mapp Engage system has an individual configuration of permissions that you assign to a group role. Even if all systems use the same group role names, they can differ in possibilities that you enable with the group role.

Tab.: The Following Group Roles Are Available:

Role

Description

​Owner​

Mapp Engage automatically assigns this role to the system user who creates the group.

Usually, the Owner can access all group functions and view all group information that is enabled for that Mapp Engage system.

Try to keep most of the standard settings to guarantee that the owner can perform the necessary actions for sendout and statistics.

​Manager​

You can manually assign this role to system users.

The Manager group role has fewer permissions than the group owner. You can use the role to configure review processes, where an author needs the approval of the Manager to start a sendout.

​Custom Group Role​

You can manually assign this role to system users.

Custom Group Roles can be freely defined according to your needs. Up to eight custom roles can be set. By default, these Custom Group Roles have fairly limited permissions and cannot for example, send messages.

​Message Statistics Viewer​

You can manually assign this role to system users.

By default, the Message Statistics Viewer has limited permissions, but does include permission to view and download the message statistics of the group.

​Recipient​

Mapp Engage automatically assigns this role to contacts who you upload into a group.

By default, the recipient role has limited permissions, for example to view messages online or invite new members.

​Guest​

Mapp Engage automatically assigns the Guest group role, when importing a contact.

The guest group role is used for Mapp Engage internal procedures. This group role is not relevant for manual procedures.

Do not mix up the system role called Guest, with the group role. The system role is used and visible - the guest role is not.

Group roles are individually configured for your Mapp Engage system. You can decide which permissions you add to a group role to fulfill your unique workflows.

Contact your Mapp Engage representative if you want to adapt the permissions of group roles.

General and Specific Group Roles​

Mapp Engage allows you to configure group roles for a single group. These specific settings of a group role replace the general definition once you configure it for a group.

The group role stays the same for all groups but it behaves differently in the groups that have a specific configuration.

Example

A ​manager​ group role can send emails. You assign the ​manager​ group role to a system user for all available groups.

If there is no further setup, this system user can now send messages in all groups.

But you have one group that you want to reserve for API triggered sendouts. This group must not send any email that you manually create and send. To prevent accidental use of the group, you remove the permission to send from all group roles of this specific group. This specific setup in one group, stops the manager to send emails in the specific API group.

System Users, Contacts, and Group Roles​

Mapp Engage manages two profiles. One profile for system users and one profile for contacts.

Only the group roles that Mapp Engage assigns (guest, recipient) are connected with the contact profile. All other roles need both profiles to work with group roles.

You manage group roles in the ​System User​ area. You can assign and remove group roles for single system users.

A system user can only have one system role but different group roles for different groups. For example, a system user is a manager in one group and a message statistics viewer in another one.

If the system user is not working with a group, then no role is assigned for this group.

Group Roles - System Roles​

Group roles can but must not define the group-related permissions. These permissions can be assigned to system roles or to group roles.

The following list shows how group-related permissions can be assigned to group or system roles.

  1. Group (Override)​ tab - Connects group permissions with system roles.
    Select a system role and grant group permissions for it. Every system user with this system role automatically gets the permissions for all groups in the system.
  2. Group (General)​ and ​Group (Specific)​ - Assigns permissions to group roles. Every member of a group has a group role. The member automatically gets the permissions that you assign to the group role.

Related Procedures​