Target contacts who require help, or additional instructions with more explicit information.
The Intelligence criterion "Topics of Interest" is activated in your Mapp Engage account.
- Condition 1
Enter keywords indicating a need for more information, for example help, assistance, information, terms, conditions, etc.
- Condition 2
YES is selected by dafault. If the contact clicked a link with any of the keywords in close proximity, they will be selected.
- Condition 3
Select the relevant time range. In our example, we take the last seven days into account.
Use the segment to send messages offering support to your contacts.