The Mapp Connect Automation Event allows you to trigger Whiteboard automations from your third-party integrations and your own plugins. For example, you can have automations (customer journeys) started by an event that is registered in your Shopware platform, or via a different Mapp Connect integration. Contacts are added to the Whiteboard plan via Mapp Connect API and go through the defined journey.
With a functional Shopware integration in Mapp Connect, you can create Whiteboards using the external event without any prior configuration. In Shopware, events are predefined and they are also readily available within Mapp Connect. All you have to do is create the Whiteboard automation using the Mapp Connect External event.
Set Up a Mapp Connect Automation Event
Mapp Connect External Event