Goal​

To export the addresses associated with one or more message KPIs.

This export allows you to identify the contacts who performed a KPI. In other words, while the statistics show you how many contacts performed a KPI, this export shows you who performed that KPI. As a few examples, you can see exactly which addresses opened your message, which email addresses bounced, or which email addresses forwarded your message. You could even reimport these addresses into a new group for further targeted campaigns.


Procedure

  1. In the ​Main Navigation​ menu, click ​Statistics​.
    ⇒ The ​Group Message Statistics Overview​ window opens.
  2. Click  ​View Statistics​.
    ⇒ The ​Message Statistics​ window opens.
  3. At the bottom of the window, click the ​Export Address Data​ button.
    ⇒ The ​Address Data Export​ window opens to step ​1. Select Data​.
  4. Select the desired performance indicators for export.
  5. Click the ​Next​ button.
    ⇒ The ​Address Data Export​ window opens to step ​2. Configure Export​.
  6. Configure the export.
  7. Click the ​Export​ button.
    ⇒ Engage starts the export. If large amounts of data are exported, this process can take some time.

When the option ​Engage Export​ is selected, you receive a message with a link to the export file.

When the option ​Server Export​ is selected, the system uploads the file to a server. A system message informs you when the export file is available for download from the server.

The following options are available:

FTP:

The URL in the input field must follow the format ftp://username:password@servername/path.

SFTP:

The URL in the input field must follow the format sftp://username:password@servername/path.

SCP:

The URL in the input field must follow the format scp://username:password@servername/path.

FTPS:

The URL in the input field must follow the format ftps://username:password@servername/path.