This document shows you, how to establish a connection between Mapp Engage and Salesforce.

Please note that this is an optional feature that has to be activated.

  1. Login to your Salesforce account.
    1. Install Mapp connect SF package by clicking this   link .
  2. Add Mapp Connect API address.
    a. Go to SETUP view
    b. Search for Remote Site Settings page.
    c. Click New Remote Site.

  3. Add Name and URL.

    The Remote Site URL is depending on the Mapp cluster, that you are on.

    1. ECM cluster: https://jamie.h.shortest-route.com/charon/api/v1 

    2. L3 cluster: https://jamie.g.shortest-route.com/charon/api/v1

      Please contact your account manager, if you need help!


  4. Add the Mapp Engage campaign type.

    1. Search for Object Manager .

    2. Choose Campaign element.

    3. Click  Fields & Relationships   and choose the element   Type.

    4. Create a new item for Campaign Type Picklist Values - call it "Mapp Engage"

  5.  Make a connection to Mapp Engage.

    1. Go to Sales view

    2. Edit menu and add "Mapp Connect" to navigation.
       

  6. Click in the navigation on Data Management > Mapp Connect.
    Provide the   API URL   (same one as added for Remote Site Setting).
    For getting the   Integration ID   and  API Secret   continue with the next step and leave the page open.

  7. Open a new browser tab and login to Mapp Engage. Click   Mapp Connect > Connect New App   and choose Type "Salesforce".
    Add a name and click Create .

  8. Copy from Mapp Engage to Salesforce.

    1. Copy Integration ID to the Salesforce Mapp Connect tab. 

    2. Generate and copy Secret.

    3. Save Mapp Connect Add-On in Mapp Engage.

    4. Save Mapp Connection in Salesforce.

  9. Choose a Lead group to sync Salesforce leads, opportunities to Mapp Engage. 
    Connect integration, when the status is changed to C onnected  and choose a group to export Salesforce users to.


IMPORTANT

The above group will collect all NEW or EDITED users in Salesforce.  To ensure all contacts are synced there are few possible paths:

  • export all Salesforce contacts and import to the above group (recommended for larger volume)
  • create a Salesforce campaign type "Mapp Engage" and add all users into it. Then choose in the Mapp Connect settings this group as Lead Group