Goal​

To edit the content of the default system messages available in Mapp Engage.

Background Information​

Mapp Engage offers a default message (text email) for all existing system messages. These default messages can be edited. It is possible to revert to the default message at any time.

The default system messages provided by Mapp Engage are available in English and German, but it is possible to add any other required languages, as well.

The English message is the default setting and is sent when the recipient's language is not available in the system.

There are two possible ways to customize system messages.

It is possible to:

  1. Edit the existing default system messages (described in the following)

    • If you edit the default messages, each language message must be edited separately. In other words, there is no automatic translation function to automatically adapt the other languages when one language is changed.

    • Default system messages are not trackable. To track system messages, it is necessary to use a template.

  2. Create a template for system messages from a saved prepared message (see Create Templates for System Messages​).

It is possible to revert to the original default message at any time.

Procedure​

  1. In the ​Main Navigation​ menu, click ​Messages​ > ​System Messages​.
    ⇒  The ​System Messages Overview​ opens.

  2. Use the tabs to navigate to the type of message you would like to edit:

    • ​Group (General)​ system messages provide information pertaining to any group in Mapp Engage. These messages are used for all groups that do not have a specific group message available.

    • ​Group (Specific)​ system messages provide information pertaining to one specific group in Mapp Engage. When a specific group system message is created, the specific group message "overrides" the general group message.

    • ​System-wide​ system messages provide information pertaining to the entire Mapp Engage system.

  3. Click  ​Edit​ next to the system message you want to edit.
    ⇒  The dialog ​Edit System Message​ is opened. Any languages that have already been edited are shown in the ​Customized Languages​ list field.
  4. Click the ​Add Language​ button to select the language text you want to edit.
  5. Select the desired language by clicking on the  button.
    To edit the default message (send when the recipient's language is not available), choose ​Default language​.
    The selected language is inserted in the customized languages list field.
  6. To edit the subject line of the system message, un-check the box ​Use Default Subject​.
    ⇒  The input field ​Subject​ can now be edited.
  7. To edit the system message email header expand the area ​System Message Headers​ and use the input fields to define as many new header parameters as needed.
  8. To edit the default text-part text, un-check the checkbox ​Use Default Text​.
    ⇒  The text of the message can now be edited.
  9. The default messages provided by Mapp Engage are text-only emails. To add an HTML part, click to the tab ​Email (HTML)​ and uncheck the box ​Suppress Channel​.
    ⇒  It is now possible to add an HTML message. The ​Personalization​ button can be used to insert personalisation elements.
  10. The default messages provided by Mapp Engage are text-only emails. To add an SMS part, click to the ​SMS​ tab and uncheck the box ​Suppress Channel​. It is now possible to add an SMS message with a limit of 160 characters. The ​Personalization​ button can be used to insert personalisation elements.
  11. Click Save.
    ⇒  A system status message confirms that the changes have been saved.
  12. Repeat steps 3-11 for each language required for this system message. Each language must be edited and saved individually.