Define Contact Message Limitation
To define the maximum number of messages that Mapp Engage sends a contact in a certain amount of time. The contact-specific message limit is defined for each contact separately. A message limit for a single contact is defined in the XML import file.
You can place a limit on the number of messages that Mapp Engage sends to a contact in a certain time. You can create two kinds of message limitations: for a specific contact or system-wide. Once either of these limits has been reached, Mapp Engage stops sending messages to this contact. When the defined time period is over, the system automatically resumes sending messages. Message limitations apply to all Mapp Engage Messaging channels (email, SMS and mobile push). Message limitations do not apply to system messages or single messages.
System-wide and contact-specific message limitations apply only in groups where message limitations are enabled. For instructions, see Enable Message Limitation for Group.
A message limit for a single contact is defined in the XML import file. It is not possible to define a contact-specific message limit in the Mapp Engage interface. The file must have the following format.
The following file specifies that Jane Miller receives no more than 2 messages in 7 days.
|<?xml version="1.0" encoding="ISO-8859-1"?> <userdata xmlns="http://webservices.ecircle-ag.com/ecm"> <user> <email>Jane.Miller@email.com</email> <maxmessages number="2" period="7"/> </user> </userdata>|
maxmessages: Limits the number of messages that can be sent to one recipient.
Number: Defines how many messages a recipient gets. The number of messages can be between 1 and 99.
0: The recipient does not receive any messages.
Period: Defines the period of time, in days. It is possible to specify a time period of 1-31 days. Once the maximum number of messages within the time period is reached, no additional messages are sent to the recipient.