Create Templates for System Messages
To create a prepared message that you can use as a template for system messages.
You can use a prepared message as a template for system messages.
System message templates have several advantages:
One layout can be used for multiple messages; only the text is edited.
The layout can be easily edited for all messages. The layouts of the individual system messages do not have to be edited.
When a template is used for the system message, Engage can track the message. The default system messages cannot be tracked.
To create a new message, click Create New > Message.
To edit an existing message, click Message > Draft.
Follow the message creation wizard to step 3. Configuration.
Content areas in the message that you want to fill with individual text must contain the placeholder <%system_message%>. This placeholder makes it possible to add text to the content area when the system message is created.
From the Group drop-down list, select a group.
If your prepared message is only used as a template for system messages, the group does not affect the message template in any way. However, you must select a group to create a prepared message.
- In the Action area, select Save as Prepared Message.
- To use the prepared message as a template for system messages, click Create System Message Template.
- Click Save Prepared Message.
For information on how to use a system message template, see Use Template for System Message.