To create a group to send push notifications in the mobile push channel.
Prerequisites
The Mobile Push feature is active for your system.
The Mobile App Manager integration is finished and merging attributes are defined.
Background Information
Engage manages contacts in groups. Sendouts are always processed in the context of a group. The group determines which contacts get a push notification when you do a sendout.
To prevent the unintentional deactivation of a contact or skipped messages, set up separate groups for each sendout channel (Email, SMS, or Mobile Push).
You define configurations, restrictions, and sendout options in each group's group settings. If you use the same group for different channels, the group settings can cause conflicts.
Example
Engage deactivates email contacts who do not want or cannot receive email. This protects the deliverability of your email messages. When Engage deactivates a contact, the contact is deactivated system-wide in all channels.
If you send push notifications and email messages in the same group, contacts who are deactivated due to email cannot receive push notifications.
Unlike email, push notifications do not cause deactivations in Engage. If a group only sends push notifications, you can configure your group settings to send messages to system-wide deactivated users without harming your overall deliverability. This means that contacts who are deactivated for email can still get push notifications. Only use this setting in groups that send exclusively in the mobile push channel.
Procedure
In the main navigation, click Create New> Group.
Fill in each of the Group Details input fields.
Click the Create button. TheGeneral Settings window opens.
Go to the Deactivation tab and expand the Deactivation Details section.
Clear the Do not send messages to system-wide deactivated users check box.
Click the Save button. Engage sends messages to all contacts, even if they are deactivated system-wide.
