Navigation Path

  1. In the ​Main Navigation click Audience >  Groups.
    ⇒ The ​Groups​ window opens to the ​ Group ​ tab.
  2. In the ​ Actions​ column, click > ​ Copy Group​.
    ⇒ The ​Group Details​ window opens.


In this window, you select configurations for the group that you copy. The copy is a duplicate of the original group. The new group has similar configurations.

What can I do in this window?

  • Define the name of the new group.

  • Define the email address of the new group.

  • Define if the owner of the group and other system users with special rights are copied to the group.

Some information is not copied as it is unique to the source group:

  • Email: The email address must be unique in Mapp Engage.

  • Members of the group: When you copy a group, members of the original group are not transferred.

  • Group messages: The messages that were sent with the original group are not associated with or copied to the new group.

  • Creation date: The creation date of the new group is the date when it was copied.

  • Group ID: Every group in Mapp Engage has its own internal ID. When you copy a group, a new group ID is assigned.

  • Group statistics: Group and message statistics for the original group are not copied to the new group.

  • Inbound mobile ID: If the group sends SMS messages, the keyword or numeric code for inbound SMS is not copied to the new group. It is not possible for two Mapp Engage groups to use the same inbound mobile ID.





Creates the group. The window closes and the group settings of the new group display.

The following settings are copied to the new group:

  • Group category

  • Country

  • Language

  • Reply handling

  • Deactivation handling

  • Notifications

  • Tracking and links

  • Sendout options

  • Group-specific system messages

  • Test recipients

  • Group and member attributes

  • Blacklist entries





Defines the name of the group. The name is used for group administration in Mapp Engage. The maximum length is 150 characters.

The name of the group is not unique. You can change the name of the group at any time. You change the name in the group settings.

By default, the group name is a part of the ​From Address​.


Defines the email address of the group.

The email address must be unique. The address is used for technical purposes.

If you want to adapt the email address that is shown in the Inbox of your customer, configure the display in the reply handling.

The local part of the email address has a maximum length of 40 characters. The second part of the email address is the domain. A system can support multiple domains.

​Configuration Template​

Allows you to use a configuration template to create the group. For more information, see ​Configuration Template Notification (tab)​. A configuration template stores a set of sendout settings that you can apply automatically when you create or copy a group. This template-based option to create and store sendout settings can streamline your sendout process within your Customer Engagement Platform, or if you connect externally.

​Keep Owner​

Determines whether the owner of the original group is the owner of the new group.

Select this option if you want to keep the owner.

Deselect this option if you want to make yourself the owner.

​Add Owner as Member​

Determines whether the owner of the group is also added as a member.

To join the group as a member, the owner must have a contact profile.

If you do not select this option, the owner is not a member of the group.

​Copy Members with Special Roles​

Determines whether group members with special roles are also added to the new group.

The following roles are special roles:

  • Manager​.
  • ​Customised Group Role 1–8​.
  • ​Message Statistics Viewer​.

When you copy members with special roles, they retain any group-specific permissions related to their role assignment in the original group.

This option is only available when you also select the ​Add Owner as Member​ option.

Related Topics​