This job adds an email address to the system blacklist. In Engage, a blacklist is a register of addresses that should not be contacted. The system-wide blacklist prevents communication from any group in the system.

It is not possible to use this job to add domain names, mobile phone numbers or fax numbers to the blacklist.

Please note that blacklisted contacts cannot re-subscribe to a group or be later re-added to a group.

System users with the same or higher system role as the automation owner are not added to the blacklist.

Hint:

The designation (C) means contact-related. In general, you only combine contact (C) events with contact (C) jobs. For more information, see Contact (C) vs. System (S) Automations

Recommended Automations​

An automation is a combination of an event plus a resulting job. The following combinations are recommended. It is possible to create other combinations, as well, but not all combinations of events and jobs result in meaningful system behavior.

  • Response Received (C) + Add to System Blacklist (C): This automation adds an email address to the system blacklist when Engage receives a response after sendout. A response is a notification that Engage receives regarding a problem with message sendout or delivery. A response can be an invalid, blocked, or rejected address, a spam complaint, a temporary problem or unknown.
    This automation adds the address to the system blacklist regardless of the type of response.
    For this combination, check ​Use Event Parameter​ for the field ​Contact​.

  • Unsubscribed from Group (C) + Add to System Blacklist (C): This automation adds a contact to the system blacklist when he unsubscribes from a group. This automation ensures that contacts who unsubscribe once, from any group, cannot be re-added to any other group during import of an address list.
    For this combination, check ​Use Event Parameter​ for the field ​Contact​.

General

​Name​

Displays the name of the automation that is defined in the ​Edit Event​ window.

​Description​

Displays the description of the automation that is defined in the ​Edit Event​ window.

​Event​

Displays the event that is defined in the ​Edit Event​ window. Every time this event occurs, Engage executes the dependent job.

​Job​

Defines the job. Engage executes this job automatically every time the event occurs. For a list of all available jobs, see ​All Available Event-Based Jobs​.

Define Job​

This area defines the specific parameters of the job.

  • Contact: This input field defines the contacts whose email addresses are added to the blacklist. Use the symbol to select one user.

    • Use Event Parameter: When selected, this checkbox blacklists the contact involved in the event. See the Recommended Automations above for examples.


Define Delay​

In this area, you can define a time delay between the event and the resulting job. If you define a delay, the system waits the specified amount of time after the event takes place before executing the event-based job. If you do not define a delay, the system executes the job immediately after the event takes place.

Hint:

Engage calculates the selection for an event-based job when the job is executed, not when the event takes place. When you define a delay, the selection is calculated after the delay


  • ​Delay:​ Defines whether there is a delay between the event and the resulting job.

    • ​No: ​There is no delay between the event and the resulting job. When Engage registers the event, the system executes the job immediately.

    • ​Yes: ​Creates a delay between the event and the resulting job.
      ​Unit:​ Defines the unit of time with which Engage calculates the delay.
      ​Value:​ Defines the duration of the delay.

Actions

The following actions are available: