Goal​

To add a contact to the system blacklist.

Prerequisites​

Your system role has the permission: ​203 Contact Management: Edit system blacklist​.

WARNING!

When a contact is placed on a system blacklist, all contact profile data is deleted

Background Information​

A system-wide blacklist applies to all groups in the Mapp Engage system.

You can add the following entries to a system blacklist:

  • Email addresses.

  • Mobile phone numbers.

  • Domains.


When you add a contact to the system blacklist:

  • The contact is deleted from the entire system. All address data, profile data, subscription data, and message data are deleted.

  • The contact receives no messages from any Mapp Engage group.

  • The contact cannot subscribe or re-subscribe to any Mapp Engage group.

  • The contact cannot receive any messages that are forwarded to them by other message recipients.

  • The contact is skipped (not imported) during import in any Mapp Engage group


Hint:

If you regularly add contacts to the blacklist with an automated import, contact your customer representative

Procedure​

There are three ways to add contacts or domains to the system blacklist:

  1. Import a List of Contacts or Domains​
  2. Manually Add One or More Contacts or Domains
  3. ​Manually Add Single Contacts​


Import a List of Contacts or Domains

  1. In the ​Main Navigation​, click ​Contacts​ > ​Blacklist​.
  2. Select the ​System Blacklist​ tab.
  3. Click the ​Import​ button.
    ⇒The ​Import System Blacklist​ window opens.
  4. Click the ​Browse​ button and select the file with entries to be added to the blacklist.
  5. From the ​File Type​ drop-down list, select ​Text​ or ​XML​. For the structure of the blacklist file, see ​Blacklist Import Files​.
  6. From the ​Character Set​ drop-down list, select the character set used in the blacklist file. The character set determines correct display of the characters in the system.
  7. From the ​Import Mode​ drop-down list, select the appropriate mode. ​Add​ - The entries are added to the blacklist. These contacts can no longer subscribe to any group. The addresses cannot be imported into any group, either.
    • ​Replace​ - The entries in the file replace the existing blacklist. This file contains all email addresses, numbers, and domains on the blacklist. All existing blacklist entries are lost.
    • ​Delete​ - The phone numbers, email addresses, and domains in the file are deleted from the blacklist. These contacts can re-subscribe to any group. The addresses can also be imported into a group.
  8. Click the ​Import​ button.
    ⇒The import starts automatically. You are informed of the status of the import by email.


Manually Add One or More Contacts or Domains

  1. In the ​Main Navigation​, click ​Contacts​ >​Blacklist​.
  2. Select the ​System Blacklist​ tab.
  3. Click the ​Create New​ button.
    ⇒The ​New System Blacklist Entry​ window opens.
  4. Enter the email address, mobile number, or domain you want to add to the system blacklist in the corresponding input field. If you want to add multiple entries, then use a new line for each.
  5. Click the ​Save​ button.
    ⇒A status message informs you that the entry or entries are added to the blacklist. You are informed of the status of the import by email.


Manually Add Single Contacts

  1. In the ​Main Navigation​, click ​Contacts​ > ​Management​.
  2. Click the ​All Contacts​ tab.
    ⇒The ​Contact Overview​ window opens.
  3. To locate the contact, use the filter criteria.
    ⇒Possible matches are shown in the list.
  4. Next to the contact you want to add to the system blacklist, click ​Blacklist​.
    ⇒The ​Add to System Blacklist​ window opens. The address of the contact is selected.
  5. To change the address of the contact to be blacklisted, change the value in the input field.
  6. Click the ​Add to System Blacklist​ button.
    ⇒The contact is added to the system blacklist.