Goal
To view the statistics for an SMS message.
Navigation Path
Statistics > Group Messages > SMS > 
The information you can view about your SMS messages in the Statistics area is limited. For example, it is not possible to determine whether a contact opens or clicks an SMS. This is due to the technical limitations of SMS.
In the SMS statistics, you see the following information:
SMS bounce categories
Bounce Type | Explanation |
|---|
Transient | This can include the following: A temporary operator network error. A temporary time-out during delivery. The mobile subscriber is out of mobile credit.
|
Blocked | The carrier (for example, Sprint or Verizon) refuses to deliver the message. One possible reason is that the subscriber has reached his or her monthly SMS limit. |
Spam | The subscriber has explicitly requested not to receive further messages. Certain types of SMS content can also produce a spam warning. Mapp Engage immediately deactivates mobile numbers that produce a spam notification. |
Rejected | This is a permanent notification that your SMS messages will not be delivered to this number. Possible reasons include the following: The mobile subscriber does not want to receive messages from you. The phone settings prevent contact from unknown numbers. SAP could not find a subscriber at the given mobile number. |