General Information

For transactional emails, you can either use the default Magento emails or choose a prepared message from the integrated Mapp Engage system.

Info for Magento 2.4+

Mapp Connect does not support order state updates in the transactional related data table. To use order states in the message sendout, prepare an email message template that uses the state value email parameter. For more information see Mapp Engage Functions.

Procedure

  1. Go to Stores > Mapp Connect > Messages to see a list of all Magento Transactional emails.
  2. Uncheck the Use system value checkbox next to each event (message type) that you want to send from Engage.

  3. Select an Email Template for each event. Example:

  4. Click Save Config.

Placeholders

Below are the placeholders with which you create Mapp Engage email templates (Prepared Messages).

Placeholders for email templates

 New Order

sales_email_order_template

• parameter.billing_address
• parameter.email_order_note
• parameter.order_id
• parameter.order_items_grid
• parameter.payment_details
• parameter.shipping_address
• parameter.shipping_description
• parameter.shipping_message

In <%/ForEach%> loop:

  • timestamp
  • currency
  • productSKU
  • productName
  • productPrice
  • productQuantity
  • imageURL
  • productURL
  • category
 New Order for Guest

sales_email_order_guest_template

• parameter.billing_address
• parameter.email_order_note
• parameter.guest_customer_name
• parameter.order_created_at_datetime
• parameter.order_id
• parameter.order_items_grid
• parameter.payment_details
• parameter.shipping_address
• parameter.shipping_description
• parameter.shipping_message

In <%/ForEach%> loop:

  • timestamp
  • currency
  • productSKU
  • productName
  • productPrice
  • productQuantity
  • imageURL
  • productURL
  • category
 Order Update

sales_email_order_comment_template

• parameter.customer_account_url
• parameter.customer_name
• parameter.order_comment
• parameter.order_id
• parameter.order_status

 Order Update for Guest

sales_email_order_comment_guest_template

• parameter.guest_customer_name
• parameter.order_comment
• parameter.order_id
• parameter.order_status

 New Invoice

sales_email_invoice_template

• parameter.billing_address
• parameter.customer_account_url
• parameter.customer_name
• parameter.invoice_comment
• parameter.invoice_id
• parameter.invoice_items_grid
• parameter.order_id
• parameter.payment_details
• parameter.shipping_address
• parameter.shipping_description
• parameter.shipping_description

 New Invoice for Guest

sales_email_invoice_guest_template

• parameter.billing_address
• parameter.guest_customer_name
• parameter.invoice_comment
• parameter.invoice_id
• parameter.invoice_items_grid
• parameter.order_id
• parameter.payment_details
• parameter.shipping_address
• parameter.shipping_description
• parameter.shipping_description

sales_email_invoice_comment_template
• parameter.customer_account_url
• parameter.customer_name
• parameter.invoice_comment
• parameter.invoice_id
• parameter.order_id
• parameter.order_status

 Invoice Update

sales_email_invoice_comment_template

• parameter.guest_customer_name
• parameter.invoice_comment
• parameter.invoice_id
• parameter.order_id
• parameter.order_status

sales_email_shipment_comment_template

• parameter.customer_account_url
• parameter.customer_name
• parameter.order_comment
• parameter.order_id
• parameter.order_status
• parameter.shipment_id

 Invoice Update Guest

sales_email_invoice_comment_guest_template

• parameter.guest_customer_name
• parameter.invoice_comment
• parameter.invoice_id
• parameter.order_id
• parameter.order_status

sales_email_shipment_comment_template

• parameter.customer_account_url
• parameter.customer_name
• parameter.order_comment
• parameter.order_id
• parameter.order_status
• parameter.shipment_id

 Shipment Update (for Guest)

sales_email_shipment_comment_guest_template

• parameter.guest_customer_name
• parameter.order_comment
• parameter.order_id
• parameter.order_status
• parameter.shipment_id

 New Credit Memo

sales_email_creditmemo_template

• parameter.billing_address
• parameter.credit_memo_comment
• parameter.credit_memo_id
• parameter.credit_memo_items_grid
• parameter.customer_account_url
• parameter.customer_name
• parameter.order_id
• parameter.payment_details
• parameter.shipping_address
• parameter.shipping_description
• parameter.shipping_description

 New Credit Memo for Guest

sales_email_creditmemo_guest_template

• parameter.billing_address
• parameter.credit_memo_comment
• parameter.credit_memo_id
• parameter.credit_memo_items_grid
• parameter.guest_customer_name_billing
• parameter.order_id
• parameter.payment_details
• parameter.shipping_address
• parameter.shipping_description
• parameter.shipping_description

 Credit Memo Update

sales_email_creditmemo_comment_template

• parameter.credit_memo_comment
• parameter.credit_memo_id
• parameter.customer_account_url
• parameter.customer_name
• parameter.order_id
• parameter.order_status

 Credit Memo Update for Guest

sales_email_creditmemo_comment_guest_template

• parameter.credit_memo_comment
• parameter.credit_memo_id
• parameter.guest_customer_name
• parameter.order_id
• parameter.order_status

 New Account

customer_create_account_email_template

• parameter.customer_account_url
• parameter.customer_email
• parameter.customer_name

 New Account Without Password

customer_create_account_email_no_password_template

• parameter.customer_account_url
• parameter.customer_email
• parameter.customer_name

 New Account Confirmation Key

customer_create_account_email_confirmation_template

• parameter.account_confirmation_url
• parameter.customer_account_url
• parameter.customer_email
• parameter.customer_name

 New Account Confirmed

customer_create_account_email_confirmed_template

• parameter.customer_account_url
• parameter.customer_email
• parameter.customer_name

 Reset Password

customer_password_forgot_email_template

• parameter.customer_name
• parameter.reset_password_url

 Remind Password

customer_password_remind_email_template

• parameter.customer_account_url
• parameter.customer_name

 Change Email

customer_account_information_change_email_template

• parameter.product_name
• parameter.recipient_email_address
• parameter.recipient_name
• parameter.sender_custom_message
• parameter.sender_email
• parameter.sender_name
• parameter.url_for_product
• parameter.url_for_product_small_image_75_px

 Change Email and Password

customer_account_information_change_email_and_password_template

• parameter.product_name
• parameter.recipient_email_address
• parameter.recipient_name
• parameter.sender_custom_message
• parameter.sender_email
• parameter.sender_name
• parameter.url_for_product
• parameter.url_for_product_small_image_75_px

 Send Product Link to Friend

sendfriend_email_template

• parameter.product_name
• parameter.recipient_email_address
• parameter.recipient_name
• parameter.sender_custom_message
• parameter.sender_email
• parameter.sender_name
• parameter.url_for_product
• parameter.url_for_product_small_image_75_px

 Price Alert

catalog_productalert_email_price_template

• parameter.alert_data_grid
• parameter.customer_name
• parameter.email_footer_template
• parameter.email_header_template

 Stock Alert

catalog_productalert_email_stock_template

• parameter.alert_data_grid
• parameter.customer_name
• parameter.email_footer_template
• parameter.email_header_template

 Wishlist

wishlist_email_email_template

• parameter.customer_name
• parameter.view_wish_list_url
• parameter.wish_list_items
• parameter.wish_list_message


Unique List

 Parameters


• parameter.billing_address
• parameter.email_order_note
• parameter.order_id
• parameter.order_items_grid
• parameter.payment_details
• parameter.shipping_address
• parameter.shipping_description
• parameter.shipping_message
• parameter.guest_customer_name
• parameter.order_created_at_datetime
• parameter.customer_account_url
• parameter.customer_name
• parameter.order_comment
• parameter.order_status
• parameter.invoice_comment
• parameter.invoice_id
• parameter.invoice_items_grid
• parameter.shipment_id
• parameter.credit_memo_comment
• parameter.credit_memo_id
• parameter.credit_memo_items_grid
• parameter.guest_customer_name_billing
• parameter.customer_email
• parameter.account_confirmation_url
• parameter.reset_password_url
• parameter.product_name
• parameter.recipient_email_address
• parameter.recipient_name
• parameter.sender_custom_message
• parameter.sender_email
• parameter.sender_name
• parameter.url_for_product
• parameter.url_for_product_small_image_75_px
• parameter.alert_data_grid
• parameter.email_footer_template
• parameter.email_header_template
• parameter.view_wish_list_url
• parameter.wish_list_items
• parameter.wish_list_message 

Email Example

 Order Confirmation Email Template
<html>
  
<body>
  <p>Dear
    <%parameter.firstname%>
      <%parameter.lastname%>
  </p>
  <p> Thank you for shopping , please see your order no. <%parameter.orderId%> details below: </p>
  <br>
  <%InsertIf expression="${not empty parameter['orderNote']}" id="0"%>
    <h3>Order notes:</h3>
    <p>
      <%parameter.orderNote%>
    </p>
    <%/InsertIf%>
  
      <table class="order-details">
        <tr>
          <td class="address-details">
            <h3>Billing Info</h3>
            <p>
              <%parameter.billingAddress%>
            </p>
          </td>
          <td class="address-details">
            <h3>Shipping Info</h3>
            <p>
              <%parameter.shippingAddress%>
            </p>
          </td>
        </tr>
        <tr>
          <td class="method-info">
            <h3>Payment Method</h3>
            <p>
              <%parameter.paymentInfo%>
            </p>
          </td>
          <td class="method-info">
            <h3>Shipping Method</h3>
            <p>
              <%parameter.shippingMethod%>
            </p>
  
            <%InsertIf expression="${not empty parameter['shippingMessage']}" id="1"%>
              <h3>Shipping message:</h3>
              <p>
                <%parameter.shippingMessage%>
              </p>
              <%/InsertIf%>
          </td>
        </tr>
      </table>
  
      <%ForEach var="product" items="${transaction_details}"%>
        <table width="100%" cellpadding="0" cellspacing="0" border="0" style="width:100%;">
          <tr>
            <td align="top" style="padding-top:20px;">
              <table width="100%" cellpadding="0" cellspacing="0" border="0" style="width:100%;">
                <tr>
                  <td align="center" class="someCSSSstyle">
                    <a href="<%${product['productURL']}%>" style="text-decoration:none;">
              <img src="<%${product['imageURL']}%>" width="280" border="0" style="display:block; width:100%; max-width:280px;" /></a>
                  </td>
                </tr>
                <tr>
                  <td style="padding-top:20px;">
                    <table width="100%" cellpadding="0" cellspacing="0" border="0" style="width:100%;">
                      <tr>
                        <td align="center" style="font-family: Arial, Helvetica, sans-serif; font-size:14px; line-height:18px; color:#aead9e; text-align:center;">
                          <a href="url" target="_blank" style="text-decoration:none; color:#aead9e;">
                           
                          <%${product['brand']}%>
                           
                           </a>
                        </td>
                      </tr>
                      <tr>
                        <td align="center" style="font-family: Arial, Helvetica, sans-serif; font-size:16px; line-height:20px; color:#57574f; text-align:center; padding-top:5px;">
                          <a href="url" target="_blank" style="text-decoration:none; color:#57574f;">
                           
                          <%${product['productName']}%>
                           
                           </a>
                        </td>
                      </tr>
                      <tr>
                        <td align="center" style="font-family: Arial, Helvetica, sans-serif; font-size:16px; line-height:20px; color:#57574f; text-align:center; padding-top:5px;">
                          <a href="url" target="_blank" style="text-decoration:none; color:#57574f;">
                           
                          Quantity: <%${product['productQuantity']}%>, Price per item: <%${product['productPrice']}%> <%${product['currency']}%>
                           
                           </a>
                        </td>
                      </tr>
                    </table>
                  </td>
                </tr>
              </table>
            </td>
          </tr>
        </table>
        <%/ForEach%>
  
          <table class="order-details">
            <tr>
              <td class="address-details">
                <h3>Shiping Price:</h3>
                <p>
                  <%parameter.shippingTotal%>
                </p>
              </td>
              <td class="address-details">
                <h3>Order items total:</h3>
                <p>
                  <%parameter.orderItemsTotal%>
                </p>
              </td>
            </tr>
          </table>
  
          <br>
          <h2> TOTAL:
            <%parameter.orderTotal%>
              <%${product['currency']}%>
          </h2>
          <br>
  
          <p>Greetings!</p>
</body>
  
</html>
CODE


Related Topics

Prepared Messages