URM - Customer Profile RFE Group
Shows the RFE status of a visitor in his last visit.
It is a profile dimension, which means, that a depiction over time is usually not useful.
Utilization of the RFE model (recency, frequency, engagement) enables website visitors to be analyzed based on their previous usage behavior.
- RECENCY: number of days since last website visit
- FREQUENCY: visits, total
- ENGAGEMENT: page impressions, total
Each criterion is assessed based on individual settings. (1 = poor, 2 = average, 3 = good). This results in customer value segments, which can be used for appropriate marketing measures, among other things. Thus, the RFE group "333" equals the best possible visitor group.
The individual threshold values for assessing the criteria can be defined under Mapp Q3 > Configuration > System Configuration > Account.
Training chapter Extended user-centric analyses