URM - Customer Profile Returns
Shows the cumulated number of returns that a user generated from his first contact until his last visit.
A user generated 2 orders
The value for "URM - Customer Profile Returns" is 1.
Note that analyzing the development of this metric over time is usually not useful because there is no time reference.
The return must be passed to Mapp Intelligence using the predefined E-Commerce parameter "return value".
Training chapter Extended user-centric analyses