The configuration of the Response Queue is done by Mapp internally. Provide your customer success, or account manager with the parameters for your queue, and they will map them to the correct attributes.

Response Type

Description

Specific Tracking Types

Specific Tracking Attributes

Bounces

If this feature is activated, Bounces are added to the response queue and will be retrieved via the API.

bounce.trackingType
  • bounce.timestamp
  • bounce.trackingType
  • bounce.category
  • bounce.sendoutType
  • bounce.responseText
  • bounce.newCategoryId
ClicksPuts the Clicks into response queue.clicker.trackingType
  • clicker.timestamp
  • clicker.trackingType
  • clicker.linkCategoryPK
  • clicker.linkId
  • clicker.url
  • clicker.sendoutType
Email OpenersPuts all Opens into the response queue.renderer.trackingType
  • renderer.timestamp
  • renderer.trackingType
ForwardersPuts the Forwarders into response queue.forwarder.trackingType
  • forwarder.timestamp
  • forwarder.trackingType

Ignore Bounce Types
 

Defines which bounces should be ignored and not put into the response queue.

Note: This response is to be used in combination with Bounces only.

n.a.

n.a.
Internal SkipsPuts all Internal Skips into the response queue.internalSkip.trackingType
  • internalSkip.timestamp
  • internalSkip.trackingType
  • internalSkip.categoryId
  • internalSkip.category
SMS BouncesIf this feature is activated, SMS Bounces are added to the response queue and will be retrieved via the API.bounce.trackingType
  • bounce.timestamp
  • bounce.trackingType
  • bounce.newCategoryId
  • bounce.CategoryId
  • bounce.sendoutType
  • bounce.responseText

SMS Inbound Messages

If this feature is activated, incoming SMS messages are added to the Response Queue and can be retrieved via the API. Additional configuration required if using the alternate email/mobile contact model.

smsInbound.trackingType
  • smsInbound.message
  • smsInbound.mobileNumber
  • smsInbound.sentDate
Transactional Tracking DataPuts the transactional sent events into the response queue.sendTransactional.trackingType
  • transactional.timestamp
  • externalTransactionId.externalId
  • sendTransactional.trackingType
  • sendTransactional.timestamp
UnsubscribesPuts the Unsubscribes into the response queue.unsubscriber.trackingType
  • unsubscriber.timestamp
  • unsubscriber.trackingType
Group MessagePuts Group Message sentToMTA information into the response queue.sentToMta.trackingType
  • sentToMta.trackingType
  • sentToMta.timestamp
Used couponsPuts used coupon codes into the response queue.usedCoupons.trackingType
  • usedCoupons.couponCodes




Category

Attributes

Unsupported Response Types

Custom Attributes
  • user.CustomAttribute
n.a.
External transaction information
  • externalTransactionId.externalId

Unsubscribes in case it is a REST unsubscribe,

Forwards

Group Information 
  • group.PK
  • group.Name
  • group.Email
n.a.
Member Attributes
  • user.CampaignAttribute
n.a.

Message information

  • message.PK
  • message.Name

Unsubscribes in case it is a REST unsubscribe

Standard Attributes
  • user.Email
  • user.FirstName
  • user.PK
n.a.

Response Type

Specific Tracking Types

Output

Details

Bouncesbounce.trackingTypeB
FB

Bounces
Feed Back 
Ignore 

Ignore Bounce Types 

n.a.

-
Note: This response is to be used in combination with Bounces only.
Clicksclicker.trackingTypeC
Forwardersforwarder.trackingTypeF
Internal SkipsinternalSkip.trackingTypeS
Email Openersrenderer.trackingTypeR
Transactional Tracking DatasendTransactional.trackingTypeSEAvailable not only for Email, but also for SMS.
Unsubscribesunsubscriber.trackingTypeU
SMS Bouncesbounce.trackingTypeB
SMS InboundsmsInbound.trackingTypeSI
Used CouponsusedCoupons.trackingTypeUC

For the following tracking types (B, FB, I, S), to see their respective categories you must configure the below:

  • Responses (bounces/feedback/ignores): bounce.newCategoryId
  • Skips: internalSkip.categoryId
BOUNCES (B) via ResponsesTracking Type ValueID

Invalid Address

B

0

Complaint

B

-1

Transient

B

1

Blocked

B

2

Rejected

B

3

Unknown

B

4

Autoresponder

B

5

Temp Communication Failure

B

7

FEEDBACK (FB) via Responses

Complaint--
Autoresponder--
IGNORE (I) via Responses

NOT_CONFIRMED

I

6

SKIPS (S) from Skipping before Sendout



SYS_BOUNCED

S

0

GRP_BOUNCED

S

1

GRP_BLACKLISTED

S

3

SYS_OVER_BOOKED

S

4

USR_OVER_BOOKED

S

5

SEND_FAILED

S

6

PERSONALIZATION_FAILED

S

7

INTERCEPTOR_FAILED

S

8

SYS_BLACKLIST_ROBINSON

S

9

EXTERNAL_ATTRIBUTE_FILTER

S

11

SKIP_RECIPIENT

S

12

CHANNEL_NO_ADDRESS

S

14

CHANNEL_READ_MODE_DENIED

S

15

TEMP_COMMUNICATION_FAILURE

-

-

INVALID_ADDRESS

-

-

INVALID_ALTERNATE_ADDRESS

S

18

INVALID_ENCRYPTED_ADDRESS

S

19

MTA_BLACKLIST_ROBINSON

S

20

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<asyncResults>
<asyncResult>
<queueId>AC108D557716FB4173BB9</queueId>
<output>
<name>leadkey</name>
<value>mapp-3016559930230010128472020-01-17Z</value>
</output>
<output>
<name>mappGroupEmail</name>
<value>example@testdomain.com</value>
</output>
<output>
<name>contactId</name>
<value>30165599302</value>
</output>
<output>
<name>mappGroupid</name>
<value>3000461313</value>
</output>
<output>
<name>linkWebUrl</name>
<value>https://www.google.com?1CP_LK=mapp-3016559930230010128472020-01-17Z</value>
</output>
<output>
<name>communicationId</name>
<value>3001012847</value>
</output>
<output>
<name>responseRecordTypeCode</name>
<value>C</value>
</output>
<output>
<name>clicksLinkId</name>
<value>0</value>
</output>
<output>
<name>email</name>
<value>example1@gmail.com</value>
</output>
<output>
<name>messageName</name>
<value>Copy of Testing SendoutChannel</value>
</output>
<output>
<name>mappGroupName</name>
<value>123 Master Group</value>
</output>
<output>
<name>responseDate</name>
<value>2020-01-17T15:19:36Z</value>
</output>
</asyncResult>
CODE
<asyncResult>
<queueId>AC108D557516FB4173B72</queueId>
<output>
<name>leadkey</name>
<value>mapp-3016559930230010128472020-01-17Z</value>
</output>
<output>
<name>mappGroupEmail</name>
<value>example@testdomain.com</value>
</output>
<output>
<name>contactId</name>
<value>30165599302</value>
</output>
<output>
<name>mappGroupid</name>
<value>3000461313</value>
</output>
<output>
<name>linkWebUrl</name>
<value>https://www.google.com?1CP_LK=mapp-3016559930230010128472020-01-17Z</value>
</output>
<output>
<name>communicationId</name>
<value>3001012847</value>
</output>
<output>
<name>responseRecordTypeCode</name>
<value>C</value>
</output>
<output>
<name>clicksLinkId</name>
<value>0</value>
</output>
<output>
<name>email</name>
<value>example1@gmail.com</value>
</output>
<output>
<name>messageName</name>
<value>Copy of Testing SendoutChannel</value>
</output>
<output>
<name>mappGroupName</name>
<value>India GHH-IND-1 MP 1 Master Group</value>
</output>
<output>
<name>responseDate</name>
<value>2020-01-17T15:19:27Z</value>
</output>
</asyncResult>
CODE
<asyncResult>
<queueId>AC108D557F16FB4173FBC</queueId>
<output>
<name>leadkey</name>
<value>mapp-3016559930230010128472020-01-17Z</value>
</output>
<output>
<name>mappGroupEmail</name>
<value>example@testdomain.com</value>
</output>
<output>
<name>contactId</name>
<value>30165599302</value>
</output>
<output>
<name>mappGroupid</name>
<value>3000461313</value>
</output>
<output>
<name>communicationId</name>
<value>3001012847</value>
</output>
<output>
<name>responseRecordTypeCode</name>
<value>R</value>
</output>
<output>
<name>email</name>
<value>example2@gmail.com</value>
</output>
<output>
<name>messageName</name>
<value>Copy of Testing SendoutChannel</value>
</output>
<output>
<name>mappGroupName</name>
<value>123 Master Group</value>
</output>
<output>
<name>responseDate</name>
<value>2020-01-17T15:18:53Z</value>
</output>
</asyncResult>
</asyncResults>
CODE