Set up Response Queue

The configuration of the Response Queue is done by Mapp internally. Provide your customer success, or account manager with the parameters for your queue, and they will map them to the correct attributes.

Response Type	Description	Specific Tracking Types	Specific Tracking Attributes
Bounces	If this feature is activated, Bounces are added to the response queue and will be retrieved via the API.	bounce.trackingType	bounce.timestamp bounce.trackingType bounce.category bounce.sendoutType bounce.responseText bounce.newCategoryId
Clicks	Puts the Clicks into response queue.	clicker.trackingType	clicker.timestamp clicker.trackingType clicker.linkCategoryPK clicker.linkId clicker.url clicker.sendoutType
Email Openers	Puts all Opens into the response queue.	renderer.trackingType	renderer.timestamp renderer.trackingType
Forwarders	Puts the Forwarders into response queue.	forwarder.trackingType	forwarder.timestamp forwarder.trackingType
Ignore Bounce Types	Defines which bounces should be ignored and not put into the response queue. Note: This response is to be used in combination with Bounces only.	n.a.	n.a.
Internal Skips	Puts all Internal Skips into the response queue.	internalSkip.trackingType	internalSkip.timestamp internalSkip.trackingType internalSkip.categoryId internalSkip.category
SMS Bounces	If this feature is activated, SMS Bounces are added to the response queue and will be retrieved via the API.	bounce.trackingType	bounce.timestamp bounce.trackingType bounce.newCategoryId bounce.CategoryId bounce.sendoutType bounce.responseText
SMS Inbound Messages	If this feature is activated, incoming SMS messages are added to the Response Queue and can be retrieved via the API. Additional configuration required if using the alternate email/mobile contact model.	smsInbound.trackingType	smsInbound.message smsInbound.mobileNumber smsInbound.sentDate
Transactional Tracking Data	Puts the transactional sent events into the response queue.	sendTransactional.trackingType	transactional.timestamp externalTransactionId.externalId sendTransactional.trackingType sendTransactional.timestamp
Unsubscribes	Puts the Unsubscribes into the response queue.	unsubscriber.trackingType	unsubscriber.timestamp unsubscriber.trackingType
Group Message	Puts Group Message sentToMTA information into the response queue.	sentToMta.trackingType	sentToMta.trackingType sentToMta.timestamp
Used coupons	Puts used coupon codes into the response queue.	usedCoupons.trackingType	usedCoupons.couponCodes

Category	Attributes	Unsupported Response Types
Custom Attributes	user.CustomAttribute	n.a.
External transaction information	externalTransactionId.externalId	Unsubscribes in case it is a REST unsubscribe, Forwards
Group Information	group.PK group.Name group.Email	n.a.
Member Attributes	user.CampaignAttribute	n.a.
Message information	message.PK message.Name	Unsubscribes in case it is a REST unsubscribe
Standard Attributes	user.Email user.FirstName user.PK	n.a.

Response Type	Specific Tracking Types	Output	Details
Bounces	bounce.trackingType	B FB I	Bounces Feed Back Ignore
Ignore Bounce Types	n.a.	-	Note: This response is to be used in combination with Bounces only.
Clicks	clicker.trackingType	C
Forwarders	forwarder.trackingType	F
Internal Skips	internalSkip.trackingType	S
Email Openers	renderer.trackingType	R
Transactional Tracking Data	sendTransactional.trackingType	SE	Available not only for Email, but also for SMS.
Unsubscribes	unsubscriber.trackingType	U
SMS Bounces	bounce.trackingType	B
SMS Inbound	smsInbound.trackingType	SI
Used Coupons	usedCoupons.trackingType	UC

For the following tracking types (B, FB, I, S), to see their respective categories you must configure the below:

Responses (bounces/feedback/ignores): bounce.newCategoryId
Skips: internalSkip.categoryId

BOUNCES (B) via Responses	Tracking Type Value	ID
Invalid Address	B	0
Complaint	B	-1
Transient	B	1
Blocked	B	2
Rejected	B	3
Unknown	B	4
Autoresponder	B	5
Temp Communication Failure	B	7
FEEDBACK (FB) via Responses
Complaint	-	-
Autoresponder	-	-
IGNORE (I) via Responses
NOT_CONFIRMED	I	6
SKIPS (S) from Skipping before Sendout
SYS_BOUNCED	S	0
GRP_BOUNCED	S	1
GRP_BLACKLISTED	S	3
SYS_OVER_BOOKED	S	4
USR_OVER_BOOKED	S	5
SEND_FAILED	S	6
PERSONALIZATION_FAILED	S	7
INTERCEPTOR_FAILED	S	8
SYS_BLACKLIST_ROBINSON	S	9
EXTERNAL_ATTRIBUTE_FILTER	S	11
SKIP_RECIPIENT	S	12
CHANNEL_NO_ADDRESS	S	14
CHANNEL_READ_MODE_DENIED	S	15
TEMP_COMMUNICATION_FAILURE	-	-
INVALID_ADDRESS	-	-
INVALID_ALTERNATE_ADDRESS	S	18
INVALID_ENCRYPTED_ADDRESS	S	19
MTA_BLACKLIST_ROBINSON	S	20

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<asyncResults>
<asyncResult>
<queueId>AC108D557716FB4173BB9</queueId>
<output>
<name>leadkey</name>
<value>mapp-3016559930230010128472020-01-17Z</value>
</output>
<output>
<name>mappGroupEmail</name>
<value>example@testdomain.com</value>
</output>
<output>
<name>contactId</name>
<value>30165599302</value>
</output>
<output>
<name>mappGroupid</name>
<value>3000461313</value>
</output>
<output>
<name>linkWebUrl</name>
<value>https://www.google.com?1CP_LK=mapp-3016559930230010128472020-01-17Z</value>
</output>
<output>
<name>communicationId</name>
<value>3001012847</value>
</output>
<output>
<name>responseRecordTypeCode</name>
<value>C</value>
</output>
<output>
<name>clicksLinkId</name>
<value>0</value>
</output>
<output>
<name>email</name>
<value>example1@gmail.com</value>
</output>
<output>
<name>messageName</name>
<value>Copy of Testing SendoutChannel</value>
</output>
<output>
<name>mappGroupName</name>
<value>123 Master Group</value>
</output>
<output>
<name>responseDate</name>
<value>2020-01-17T15:19:36Z</value>
</output>
</asyncResult>

CODE

<asyncResult>
<queueId>AC108D557516FB4173B72</queueId>
<output>
<name>leadkey</name>
<value>mapp-3016559930230010128472020-01-17Z</value>
</output>
<output>
<name>mappGroupEmail</name>
<value>example@testdomain.com</value>
</output>
<output>
<name>contactId</name>
<value>30165599302</value>
</output>
<output>
<name>mappGroupid</name>
<value>3000461313</value>
</output>
<output>
<name>linkWebUrl</name>
<value>https://www.google.com?1CP_LK=mapp-3016559930230010128472020-01-17Z</value>
</output>
<output>
<name>communicationId</name>
<value>3001012847</value>
</output>
<output>
<name>responseRecordTypeCode</name>
<value>C</value>
</output>
<output>
<name>clicksLinkId</name>
<value>0</value>
</output>
<output>
<name>email</name>
<value>example1@gmail.com</value>
</output>
<output>
<name>messageName</name>
<value>Copy of Testing SendoutChannel</value>
</output>
<output>
<name>mappGroupName</name>
<value>India GHH-IND-1 MP 1 Master Group</value>
</output>
<output>
<name>responseDate</name>
<value>2020-01-17T15:19:27Z</value>
</output>
</asyncResult>

CODE

<asyncResult>
<queueId>AC108D557F16FB4173FBC</queueId>
<output>
<name>leadkey</name>
<value>mapp-3016559930230010128472020-01-17Z</value>
</output>
<output>
<name>mappGroupEmail</name>
<value>example@testdomain.com</value>
</output>
<output>
<name>contactId</name>
<value>30165599302</value>
</output>
<output>
<name>mappGroupid</name>
<value>3000461313</value>
</output>
<output>
<name>communicationId</name>
<value>3001012847</value>
</output>
<output>
<name>responseRecordTypeCode</name>
<value>R</value>
</output>
<output>
<name>email</name>
<value>example2@gmail.com</value>
</output>
<output>
<name>messageName</name>
<value>Copy of Testing SendoutChannel</value>
</output>
<output>
<name>mappGroupName</name>
<value>123 Master Group</value>
</output>
<output>
<name>responseDate</name>
<value>2020-01-17T15:18:53Z</value>
</output>
</asyncResult>
</asyncResults>

CODE

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