Set up Response Queue

The configuration of the Response Queue is done by Mapp internally. Provide your customer success, or account manager with the parameters for your queue, and they will map them to the correct attributes.

Mobile Push for Response Queue is available with api.v2 at least in version 13.

Response Type	Description	Specific Tracking Types	Specific Tracking Attributes
Email
Bounces	If this feature is activated, Bounces are added to the response queue and will be retrieved via the API.	bounce.trackingType	bounce.timestamp bounce.trackingType bounce.category bounce.sendoutType bounce.responseText bounce.newCategoryId
Clicks	Puts the Clicks into response queue.	clicker.trackingType	clicker.timestamp clicker.trackingType clicker.linkCategoryPK clicker.linkId clicker.url clicker.sendoutType
Email Openers	Puts all Opens into the response queue.	renderer.trackingType	renderer.timestamp renderer.trackingType
Forwarders	Puts the Forwarders into response queue.	forwarder.trackingType	forwarder.timestamp forwarder.trackingType
Ignore Bounce Types	Defines which bounces should be ignored and not put into the response queue. Note: This response is to be used in combination with Bounces only.	n.a.	n.a.
Internal Skips	Puts all Internal Skips into the response queue.	internalSkip.trackingType	internalSkip.timestamp internalSkip.trackingType internalSkip.categoryId internalSkip.category
Transactional Tracking Data	Puts the transactional sent events into the response queue.	sendTransactional.trackingType	transactional.timestamp externalTransactionId.externalId sendTransactional.trackingType sendTransactional.timestamp
Unsubscribes	Puts the Unsubscribes into the response queue.	unsubscriber.trackingType	unsubscriber.timestamp unsubscriber.trackingType
Group Message	Puts Group Message sentToMTA information into the response queue.	sentToMta.trackingType	sentToMta.trackingType sentToMta.timestamp
Used coupons	Puts used coupon codes into the response queue.	usedCoupons.trackingType	usedCoupons.couponCodes
SMS
SMS Bounces	If this feature is activated, SMS Bounces are added to the response queue and will be retrieved via the API.	bounce.trackingType	bounce.timestamp bounce.trackingType bounce.newCategoryId bounce.CategoryId bounce.sendoutType bounce.responseText
SMS Inbound Messages	If this feature is activated, incoming SMS messages are added to the Response Queue and can be retrieved via the API. Additional configuration required if using the alternate email/mobile contact model.	smsInbound.trackingType	smsInbound.message smsInbound.mobileNumber smsInbound.sentDate
Mobile Push
Push Sendout	Puts all Push Sendouts into the response queue.	pushSendout.trackingType	pushSendout.customerPK pushSendout.userPK pushSendout.messageId pushSendout.sendoutId pushSendout.timestamp pushSendout.sendoutTimestamp (nullable) pushSendout.triggerType (nullable) pushSendout.token pushSendout.subject pushSendout.deviceId (nullable)
Push Click	Puts all Push Clicks into the response queue.	pushClick.trackingType	pushClick.customerPK pushClick.userPK pushClick.messageId pushClick.sendoutId pushClick.timestamp pushClick.sendoutTimestamp (nullable) pushClick.buttonId (nullable) pushClick.clickActionType (nullable)
Push Delivery	Puts all Push Deliveries into the response queue.	pushDelivery.trackingType	pushDelivery.customerPK pushDelivery.userPK pushDelivery.messageId pushDelivery.sendoutId pushDelivery.timestamp pushDelivery.sendoutTimestamp (nullable) pushDelivery.deviceId (nullable)
Push Dismiss	Puts all Push Dismisses into the response queue.	pushDismiss.trackingType	pushDismiss.customerPK pushDismiss.userPK pushDismiss.messageId pushDismiss.sendoutId pushDismiss.timestamp pushDismiss.sendoutTimestamp (nullable)
Push Error	Puts all Push Errors into the response queue.	pushError.trackingType	pushError.customerPK pushError.userPK pushError.messageId pushError.sendoutId pushError.timestamp pushError.sendoutTimestamp (nullable) pushError.errorCategory pushError.errorText pushError.deviceId (nullable)

Category	Attributes	Unsupported Response Types
Custom Attributes	user.CustomAttribute	n.a.
External transaction information	externalTransactionId.externalId	Unsubscribes in case it is a REST unsubscribe, Forwards
Group Information	group.PK group.Name group.Email	Unavailable for Push.
Member Attributes	user.CampaignAttribute	n.a.
Message information	message.PK message.Name	Unsubscribes in case it is a REST unsubscribe. Unavailable for Push.
Standard Attributes	user.Email user.FirstName user.PK	n.a.
Mobile Message Template	mobileMessageTemplate.category mobileMessageTemplate.content mobileMessageTemplate.description mobileMessageTemplate.messageTitle	This is relevant only for Push Responses.

Response Type	Specific Tracking Types	Output	Details
Email
Bounces	bounce.trackingType	B FB I	Bounces Feed Back Ignore
Ignore Bounce Types	n.a.	-	Note: This response is to be used in combination with Bounces only.
Clicks	clicker.trackingType	C
Forwarders	forwarder.trackingType	F
Internal Skips	internalSkip.trackingType	S
Email Openers	renderer.trackingType	R
Transactional Tracking Data	sendTransactional.trackingType	SE	Available not only for Email, but also for SMS.
Unsubscribes	unsubscriber.trackingType	U
Used Coupons	usedCoupons.trackingType	UC
SMS
SMS Bounces	bounce.trackingType	B
SMS Inbound	smsInbound.trackingType	SI
Transactional Tracking Data	sendTransactional.trackingType	SE	Available not only for Email, but also for SMS.
Mobile Push
Push Sendout	pushSendout.trackingType	PM
Push Click	pushClick.trackingType	PC
Push Delivery	pushDelivery.trackingType	PS
Push Dismiss	pushDismiss.trackingType	PD
Push Error	pushError.trackingType	PE

For the following tracking types (B, FB, I, S), to see their respective categories you must configure the below:

Responses (bounces/feedback/ignores): bounce.newCategoryId
Skips: internalSkip.categoryId

BOUNCES (B) via Responses	Tracking Type Value	ID
Invalid Address	B	0
Complaint	B	-1
Transient	B	1
Blocked	B	2
Rejected	B	3
Unknown	B	4
Autoresponder	B	5
Temp Communication Failure	B	7
FEEDBACK (FB) via Responses
Complaint	-	-
Autoresponder	-	-
IGNORE (I) via Responses
NOT_CONFIRMED	I	6
SKIPS (S) from Skipping before Sendout
SYS_BOUNCED	S	0
GRP_BOUNCED	S	1
GRP_BLACKLISTED	S	3
SYS_OVER_BOOKED	S	4
USR_OVER_BOOKED	S	5
SEND_FAILED	S	6
PERSONALIZATION_FAILED	S	7
INTERCEPTOR_FAILED	S	8
SYS_BLACKLIST_ROBINSON	S	9
EXTERNAL_ATTRIBUTE_FILTER	S	11
SKIP_RECIPIENT	S	12
CHANNEL_NO_ADDRESS	S	14
CHANNEL_READ_MODE_DENIED	S	15
TEMP_COMMUNICATION_FAILURE	-	-
INVALID_ADDRESS	-	-
INVALID_ALTERNATE_ADDRESS	S	18
INVALID_ENCRYPTED_ADDRESS	S	19
MTA_BLACKLIST_ROBINSON	S	20

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<asyncResults>
<asyncResult>
<queueId>AC108D557716FB4173BB9</queueId>
<output>
<name>leadkey</name>
<value>mapp-3016559930230010128472020-01-17Z</value>
</output>
<output>
<name>mappGroupEmail</name>
<value>example@testdomain.com</value>
</output>
<output>
<name>contactId</name>
<value>30165599302</value>
</output>
<output>
<name>mappGroupid</name>
<value>3000461313</value>
</output>
<output>
<name>linkWebUrl</name>
<value>https://www.google.com?1CP_LK=mapp-3016559930230010128472020-01-17Z</value>
</output>
<output>
<name>communicationId</name>
<value>3001012847</value>
</output>
<output>
<name>responseRecordTypeCode</name>
<value>C</value>
</output>
<output>
<name>clicksLinkId</name>
<value>0</value>
</output>
<output>
<name>email</name>
<value>example1@gmail.com</value>
</output>
<output>
<name>messageName</name>
<value>Copy of Testing SendoutChannel</value>
</output>
<output>
<name>mappGroupName</name>
<value>123 Master Group</value>
</output>
<output>
<name>responseDate</name>
<value>2020-01-17T15:19:36Z</value>
</output>
</asyncResult>

XML

<asyncResult>
<queueId>AC108D557516FB4173B72</queueId>
<output>
<name>leadkey</name>
<value>mapp-3016559930230010128472020-01-17Z</value>
</output>
<output>
<name>mappGroupEmail</name>
<value>example@testdomain.com</value>
</output>
<output>
<name>contactId</name>
<value>30165599302</value>
</output>
<output>
<name>mappGroupid</name>
<value>3000461313</value>
</output>
<output>
<name>linkWebUrl</name>
<value>https://www.google.com?1CP_LK=mapp-3016559930230010128472020-01-17Z</value>
</output>
<output>
<name>communicationId</name>
<value>3001012847</value>
</output>
<output>
<name>responseRecordTypeCode</name>
<value>C</value>
</output>
<output>
<name>clicksLinkId</name>
<value>0</value>
</output>
<output>
<name>email</name>
<value>example1@gmail.com</value>
</output>
<output>
<name>messageName</name>
<value>Copy of Testing SendoutChannel</value>
</output>
<output>
<name>mappGroupName</name>
<value>India GHH-IND-1 MP 1 Master Group</value>
</output>
<output>
<name>responseDate</name>
<value>2020-01-17T15:19:27Z</value>
</output>
</asyncResult>

CODE

<asyncResult>
<queueId>AC108D557F16FB4173FBC</queueId>
<output>
<name>leadkey</name>
<value>mapp-3016559930230010128472020-01-17Z</value>
</output>
<output>
<name>mappGroupEmail</name>
<value>example@testdomain.com</value>
</output>
<output>
<name>contactId</name>
<value>30165599302</value>
</output>
<output>
<name>mappGroupid</name>
<value>3000461313</value>
</output>
<output>
<name>communicationId</name>
<value>3001012847</value>
</output>
<output>
<name>responseRecordTypeCode</name>
<value>R</value>
</output>
<output>
<name>email</name>
<value>example2@gmail.com</value>
</output>
<output>
<name>messageName</name>
<value>Copy of Testing SendoutChannel</value>
</output>
<output>
<name>mappGroupName</name>
<value>123 Master Group</value>
</output>
<output>
<name>responseDate</name>
<value>2020-01-17T15:18:53Z</value>
</output>
</asyncResult>
</asyncResults>

CODE

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