Set up Response Queue
The configuration of the Response Queue is done by Mapp internally. Provide your customer success, or account manager with the parameters for your queue, and they will map them to the correct attributes.
Response Type | Description | Specific Tracking Types | Specific Tracking Attributes |
---|---|---|---|
Bounces | If this feature is activated, Bounces are added to the response queue and will be retrieved via the API. | bounce.trackingType |
|
Clicks | Puts the Clicks into response queue. | clicker.trackingType |
|
Email Openers | Puts all Opens into the response queue. | renderer.trackingType |
|
Forwarders | Puts the Forwarders into response queue. | forwarder.trackingType |
|
Ignore Bounce Types | Defines which bounces should be ignored and not put into the response queue.
Note: This response is to be used in combination with Bounces only.
| n.a. | n.a. |
Internal Skips | Puts all Internal Skips into the response queue. | internalSkip.trackingType |
|
SMS Bounces | If this feature is activated, SMS Bounces are added to the response queue and will be retrieved via the API. | bounce.trackingType |
|
SMS Inbound Messages | If this feature is activated, incoming SMS messages are added to the Response Queue and can be retrieved via the API. Additional configuration required if using the alternate email/mobile contact model. | smsInbound.trackingType |
|
Transactional Tracking Data | Puts the transactional sent events into the response queue. | sendTransactional.trackingType |
|
Unsubscribes | Puts the Unsubscribes into the response queue. | unsubscriber.trackingType |
|
Group Message | Puts Group Message sentToMTA information into the response queue. | sentToMta.trackingType |
|
Used coupons | Puts used coupon codes into the response queue. | usedCoupons.trackingType |
|
Category | Attributes | Unsupported Response Types |
---|---|---|
Custom Attributes |
| n.a. |
External transaction information |
| Unsubscribes in case it is a REST unsubscribe, Forwards |
Group Information |
| n.a. |
Member Attributes |
| n.a. |
Message information |
| Unsubscribes in case it is a REST unsubscribe |
Standard Attributes |
| n.a. |
Response Type | Specific Tracking Types | Output | Details |
---|---|---|---|
Bounces | bounce.trackingType | B FB I | Bounces |
Ignore Bounce Types | n.a. | - |
Note: This response is to be used in combination with Bounces only.
|
Clicks | clicker.trackingType | C | |
Forwarders | forwarder.trackingType | F | |
Internal Skips | internalSkip.trackingType | S | |
Email Openers | renderer.trackingType | R | |
Transactional Tracking Data | sendTransactional.trackingType | SE | Available not only for Email, but also for SMS. |
Unsubscribes | unsubscriber.trackingType | U | |
SMS Bounces | bounce.trackingType | B | |
SMS Inbound | smsInbound.trackingType | SI | |
Used Coupons | usedCoupons.trackingType | UC |
For the following tracking types (B, FB, I, S), to see their respective categories you must configure the below:
- Responses (bounces/feedback/ignores): bounce.newCategoryId
- Skips: internalSkip.categoryId
BOUNCES (B) via Responses | Tracking Type Value | ID |
Invalid Address | B | 0 |
Complaint | B | -1 |
Transient | B | 1 |
Blocked | B | 2 |
Rejected | B | 3 |
Unknown | B | 4 |
Autoresponder | B | 5 |
Temp Communication Failure | B | 7 |
FEEDBACK (FB) via Responses | ||
Complaint | - | - |
Autoresponder | - | - |
IGNORE (I) via Responses | ||
NOT_CONFIRMED | I | 6 |
SKIPS (S) from Skipping before Sendout | ||
SYS_BOUNCED | S | 0 |
GRP_BOUNCED | S | 1 |
GRP_BLACKLISTED | S | 3 |
SYS_OVER_BOOKED | S | 4 |
USR_OVER_BOOKED | S | 5 |
SEND_FAILED | S | 6 |
PERSONALIZATION_FAILED | S | 7 |
INTERCEPTOR_FAILED | S | 8 |
SYS_BLACKLIST_ROBINSON | S | 9 |
EXTERNAL_ATTRIBUTE_FILTER | S | 11 |
SKIP_RECIPIENT | S | 12 |
CHANNEL_NO_ADDRESS | S | 14 |
CHANNEL_READ_MODE_DENIED | S | 15 |
TEMP_COMMUNICATION_FAILURE | - | - |
INVALID_ADDRESS | - | - |
INVALID_ALTERNATE_ADDRESS | S | 18 |
INVALID_ENCRYPTED_ADDRESS | S | 19 |
MTA_BLACKLIST_ROBINSON | S | 20 |
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<asyncResults>
<asyncResult>
<queueId>AC108D557716FB4173BB9</queueId>
<output>
<name>leadkey</name>
<value>mapp-3016559930230010128472020-01-17Z</value>
</output>
<output>
<name>mappGroupEmail</name>
<value>example@testdomain.com</value>
</output>
<output>
<name>contactId</name>
<value>30165599302</value>
</output>
<output>
<name>mappGroupid</name>
<value>3000461313</value>
</output>
<output>
<name>linkWebUrl</name>
<value>https://www.google.com?1CP_LK=mapp-3016559930230010128472020-01-17Z</value>
</output>
<output>
<name>communicationId</name>
<value>3001012847</value>
</output>
<output>
<name>responseRecordTypeCode</name>
<value>C</value>
</output>
<output>
<name>clicksLinkId</name>
<value>0</value>
</output>
<output>
<name>email</name>
<value>example1@gmail.com</value>
</output>
<output>
<name>messageName</name>
<value>Copy of Testing SendoutChannel</value>
</output>
<output>
<name>mappGroupName</name>
<value>123 Master Group</value>
</output>
<output>
<name>responseDate</name>
<value>2020-01-17T15:19:36Z</value>
</output>
</asyncResult>
<asyncResult>
<queueId>AC108D557516FB4173B72</queueId>
<output>
<name>leadkey</name>
<value>mapp-3016559930230010128472020-01-17Z</value>
</output>
<output>
<name>mappGroupEmail</name>
<value>example@testdomain.com</value>
</output>
<output>
<name>contactId</name>
<value>30165599302</value>
</output>
<output>
<name>mappGroupid</name>
<value>3000461313</value>
</output>
<output>
<name>linkWebUrl</name>
<value>https://www.google.com?1CP_LK=mapp-3016559930230010128472020-01-17Z</value>
</output>
<output>
<name>communicationId</name>
<value>3001012847</value>
</output>
<output>
<name>responseRecordTypeCode</name>
<value>C</value>
</output>
<output>
<name>clicksLinkId</name>
<value>0</value>
</output>
<output>
<name>email</name>
<value>example1@gmail.com</value>
</output>
<output>
<name>messageName</name>
<value>Copy of Testing SendoutChannel</value>
</output>
<output>
<name>mappGroupName</name>
<value>India GHH-IND-1 MP 1 Master Group</value>
</output>
<output>
<name>responseDate</name>
<value>2020-01-17T15:19:27Z</value>
</output>
</asyncResult>
<asyncResult>
<queueId>AC108D557F16FB4173FBC</queueId>
<output>
<name>leadkey</name>
<value>mapp-3016559930230010128472020-01-17Z</value>
</output>
<output>
<name>mappGroupEmail</name>
<value>example@testdomain.com</value>
</output>
<output>
<name>contactId</name>
<value>30165599302</value>
</output>
<output>
<name>mappGroupid</name>
<value>3000461313</value>
</output>
<output>
<name>communicationId</name>
<value>3001012847</value>
</output>
<output>
<name>responseRecordTypeCode</name>
<value>R</value>
</output>
<output>
<name>email</name>
<value>example2@gmail.com</value>
</output>
<output>
<name>messageName</name>
<value>Copy of Testing SendoutChannel</value>
</output>
<output>
<name>mappGroupName</name>
<value>123 Master Group</value>
</output>
<output>
<name>responseDate</name>
<value>2020-01-17T15:18:53Z</value>
</output>
</asyncResult>
</asyncResults>