This job sends an SMS message to a contact. You can send one of the following messages:

  • A prepared SMS message.

  • The last or most recently sent SMS messages in an Engage group. You can resend from 1 to 10 SMS messages.


Prerequisites

To use this job, first set up SMS messaging for your Engage system. For more information, see SMS Messaging​.


Configuration

Setting

Description

​Prepared SMS Message​

Sends an SMS that is created and saved as a prepared message.

A prepared message is a saved message that is assigned to a group. In Engage, you can use one prepared message for multiple sendouts. After sendout, the prepared message remains saved in the system. For instructions, see Save Draft as Prepared Message​.

Select the prepared message that you want to send from the drop-down menu. The drop-down menu only shows prepared SMS  messages. Messages for other channels (email, mobile push, etc.), are not available here.

  • This option sends single messages. The single messages all have the same message ID. Engage evaluates the single messages collectively in the single message statistics. 
  • You can edit a prepared message even when it is in use in an active automation. However, you cannot delete a prepared message that is in use in an active automation.

​Last or Recent SMS Message​

Sends the most recent SMS message or messages in the group.

  • ​Group:​ Defines the group where the prepared message is saved.
  • ​Number of SMS Messages to Resend:​ Defines the number of messages that you want to resend. You can resend from 1 to 10 messages.

Select the message that you want to send from the drop-down menu. 

  • This option only resends group messages. Engage does not resend single messages (for example, system messages or single messages sent with an automation).
  • You cannot delete a sent message that is used in an active automation.
Sendout time
  • Immediately
  • The Best Sendout Time
Parameters

This step is optional. It adds a parameter to the message. The parameters and values that you define in this step will be handed over to any further step that connects with this step.

  • ​Defined Value: Any value can be entered in the ​Value​ input field. 
  • Event value: Select a desired event value from the ​Value​ drop-down list.
    • User ID
    • Email Address
    • Event Processing Date
    • Job Processing Date
    • Group ID
    • Message ID
    • Link ID
    • Link Category
    • Transactional Message ID

Related Topics​

Save Draft as Prepared Message​
Group Messages and Single Messages in Mapp Engage​