Shows the percentage of accesses, for which the following mandatory or optional process step was not accessed.

CalculationProcess Step Exits / Process Step Amount * 100                                     

The fact on how the exit is counted specifically depends on the chosen validity in the configuration of the process:

  • Validity "Process"
    A user is counted as exit, when he doesn't access the subsequent process step within the visit and/or starts the process again before he finishes it.
  • Validity "Visit" / "Visitor"
    A user is counted as exit, when he doesn't access the subsequent process step within the visit.

Additional Information

Training chapter Analysis of Navigation Paths

You can also find a course on processes at Mapp Academy. Log in and search for "Mapp Intelligence - Processes".