You can deactivate a whiteboard plan gradually over a specific time period. Once the phase-out process starts, no new contacts can enter the whiteboard. Contacts who entered the whiteboard before the phase-out period began can complete all whiteboard steps.
The phase-out option is only available for active time-based Whiteboards.
Procedure
In the main navigation, click Automations > Whiteboards.
In the Whiteboards window, click the name of the active whiteboard that you want to end gradually.
Click Phase Out. Mapp Engage begins the phase-out process immediately.
To deactivate a whiteboard immediately, click Deactivate. When you deactivate a whiteboard, all its automations end and all contacts who are on the whiteboard exit at once.
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