Goal
To approve a message from an author and start sendout of the message.
Message moderation is an approval process for emails. The author lacks the right to send a message directly. Instead, the author sends a review request to an approvers list. All members on the list of approvers receive the message. The approver who reacts first can approve or reject the message. Based on the decision of the approver, Mapp Engage starts the sendout or changes the status of the message to rejected.
Message moderation can be carried out via email or in the system.
Prerequisites
Procedure
Approve or Reject a Message Via Email
- Locate the system message that was sent to your email address.
Check the email to decide if you want to approve the message. The message that requires approval is added as an attachment to the system message.
To approve the message
To reject the message
Click the link that rejects the email in the message.
⇒ If you reject the message, the author receives the system message SysMsgMessageRejected. The rejected message is added as an attachment to the email. Mapp Engage gives the message Rejected status in the Outbox. You cannot send a rejected message but you can copy the message as a template for a new version.
Approve or Reject a Message in Mapp Engage
- In the Main Navigation, click Message > Outbox > Email or SMS
⇒ The Processed Messages Overview window opens. - Next to the message, click > Approve.
-or-
> Reject.
If you reject the message, a comment input field opens where you indicate the reason for rejection.
⇒ If you approve the message, the sendout process starts.
If you reject the message, the author receives the system message SysMsgMessageRejected. The rejected message is added as an attachment to the email. Mapp Engage changes the status of the message in the Outbox to Rejected. You cannot send a rejected message but you can copy the message as a template for a new version.