Navigation Path​

  1. In the ​Main Navigation​, click Audience​ > ​Administration​.
    ⇒ The ​Contact Management​ window opens to the ​Group Members​ tab.
  2. Click ​All Contacts​.
     ⇒ The ​Contacts Management​ window opens.
  3. In the ​Actions​ column, click Message History​. You can use the input fields in the table header to search for a contact. Search by name, address type (email, SMS, or mobile app alias), or external identifier.
    ⇒ The ​Message History​ window opens.

Purpose ​

This window displays all the messages that you have sent to a contact.


What can I do in this window?

  • See all the messages a contact has received from you.
  • See how many times a contact received a copy of a single message. Single messages include automated single sendouts (birthday messages, transactional messages), some messages that are sent with API calls, and system messages.
  • Search for a specific message, for sendouts from a specific group, or messages that were sent in a certain time frame.
  • See whether the contact opened or clicked each message.


Hint: When you delete a message from your system, Mapp Engage deletes the message statistics and preview of the message. However, the message is still listed in the message history list

Related Topics

Search Fields​


Field

Description

​Message ID​

Searches for a specific message by the message ID. Enter the complete ID. You cannot search with a partial value.

Mapp Engage assigns each group sendout a unique message ID. Single messages that are sent with a prepared message share a message ID.

​Group ID​

Searches for messages that are sent in a group. Each group in Mapp Engage has a unique group ID. Enter the group ID in this field. Enter the complete ID. You cannot search with a partial value.

​Start Date​

Searches for messages that are sent after this date. To select the date from a calendar, click the symbol.

​End Date​

Searches for messages that are sent before this date. To select the date from a calendar, click the symbol.

​Search​

Starts the search. The search results are displayed in the table.


Actions​


Action

Description

/ ​View​

Opens the ​Message Preview​ window where you can view the content of the message. If the message has been deleted from the system, this action is no longer available.

​Statistics NEW​

Opens the message statistics for the selected message. If the message has been deleted from the system, this action is no longer available.

Information


Information

Description

​Message ID​

Shows the message ID. The message ID is a unique identification number that identifies the message in Mapp Engage generates and assigns a random, unique message ID when you create a message sendout.

Each group sendout is assigned a new, unique MID. All single messages that are sent with a prepared message share a message ID.

​Transactional MID​

Shows the transactional message ID, if available.

The TMID makes it easy to identify which transactional message was sent to each recipient. Without the TMID, the single sendouts of a prepared message cannot be distinguished from one another. Transactional message settings that are on the ​Sendout Options​ tab of the group settings.

For more information, see ​Sendout Options (tab)​.

​External MID​

Shows the external message ID, if available. The external message ID is a value that Mapp Engage adds to links during message sendout. This value is then transmitted to an external system, such as a web analytics tool or e-commerce shop.

For more information, see ​Parameters in Message Links​.

​Subject​

Shows the message subject. The message subject is mandatory. It is displayed as the subject in the inbox of the email recipient.

​Name​

Shows the message name. The internal message name makes it easier to find a message elsewhere in the system (for example, in the statistics). The message name is optional and it is not visible to the recipient.

​Group​

Shows the name and email address of the sendout group.

​Sendout Date​

Shows the date and time when the message was sent to contacts. For an email, this date is when the message was sent to the Mapp MTA.

The time that is shown here is automatically converted to the time zone setting for the current system user. For example, a system user in Berlin sees the sendout date of 20/12/2011 07:15 (CET). A system user in London, however, sees a sendout date of 20/12/2011 06:15 (GMT).

​Type​

Shows the message type.

  • ​Normal​: The message was sent as a group sendout. A group sendout contacts all members of the group (minus members not included in a selection and any members skipped during sendout).
  • ​Split Sendout:​ A split sendout is the simultaneous sendout of two or more variations of an email. Each version goes to a small portion of the total group. At the scheduled time, Mapp Engage sends the best-performing version to the rest of the contacts in the group.
    For more information, see ​Split Sendouts​.
  • ​Single Message:​ Single messages are only sent to one contact. Single messages include automated single sendouts (birthday messages, transactional messages), some messages that are sent with API calls, and system messages.
  • ​Super:​ SuperMessages are messages that are sent to a SuperGroup.
    For more information, see ​Send a Message to Multiple Groups​.
  • ​Test:​ Test messages are sent from the ​Message Preview​ window. Mapp Engage sends test messages to all test recipients of the group. Test messages are different from message previews that you send to a single address.
    For more information, see ​Send a Preview Email​.

​Status​

Shows whether the message was delivered.

  • ​Sent:​ The message was sent to the recipient.
  • ​Response:​ The message could not be delivered. Responses can be produced for different reasons. Examples include spam complaints, a full inbox, or delivery problems with the provider.

For more information, see ​Deactivation (tab)​.

​Clicked​

Shows whether the recipient clicked a link in the message.

Results are only visible here is link tracking is active in the group. If link tracking is not activated, you see the status ​Not Clicked​.

  • ​Clicked:​ The recipient clicked a link in the message
  • ​Not Clicked:​ The recipient did not click any link in the message, or link tracking is not activated for the group.

This information is not available for SMS messages. For SMS messages, ​Not Clicked​ is displayed.


General Page Options​


Option

Description

​ Visible Rows​

Changes the number of rows that are displayed per page.

Navigates to the next or previous page of results. The arrows appear when not all entries can be displayed on one page.