Navigation Path


  1. In the ​Main Navigation​, click  ​Statistics​ > Group Messages​.
    ⇒ The ​Group Message Statistics​ window opens to the ​Email ​tab.
  2. In the ​Actions​ column, click  | ​View Statistics​ or the  symbol.
    ⇒ The ​Message Statistics​ window opens.
  3. In the ​Delivery Performance​ area, click ​View Details​.
    -or-
    Click ​Delivery Performance​.
    ⇒ The ​Delivery Performance​ window opens.
  4. Click ​Inbox Monitoring Summary​.
    ⇒ An overview of different domains and the deliverability at each is displayed.

The Inbox Monitoring Summary Tab​

The Inbox Monitoring Summary tab displays the results of a deliverability analysis that uses test addresses to test deliverability at different domains. The deliverability of messages can be evaluated in the ​Inbox Monitoring Summary​ tab using different parameters.

To view the ​Inbox Monitoring​ tab, the feature Inbox Monitoring must be enabled for your Mapp Engage system (see Enable Inbox Monitoring​). For further information please contact your customer representative. If this function is not activated, this tab will not be visible.

The rates of inbox placement, spam, and missing are rounded due to a small seed list.

Available Information (columns)​

  • ​Inbox (Rate)​: This entry shows the number and percentage of messages that arrived successfully.

  • Spam (Rate)​: This entry shows the percentage of messages that landed in the spam folder.

    This is calculated as follows:

    ​Spam Rate = Number of test messages in the spam folder / Total number of test messages sent​
  • Missing (Rate):​ This entry shows the percentage of messages that could not be delivered.

    This is calculated as follows:

    Missing Rate = Number of test messages with no identification status / Total number of test messages sent​
  • SPF​: This entry shows the percentage of messages that passed the SPF sender authentication.

  • DKIM​: This entry shows the percentage of messages that were verified by DomainKeys Identified Mail (DKIM).

  • ​Status​ shows whether the inbox monitoring test is complete.