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Current: FAQs

FAQs

Find all FAQs about Mapp Intelligence here.

Are Links from WhatsApp Tracked as Referrer?

Can products be tracked without providing a product status?

Data Privacy Compliance Manager and GDPR

Do changes of custom metrics/formulas affect reports containing them?

Does a visit count as ended when a user closes his browser?

Does Mapp Intelligence track https-pages as referrers?

How can I make my pivot table load faster?

How can I reduce the number of my active campaigns?

How can I replace missing values ("-") in categories?

How can I restrict an analysis to certain hours?

How can segments be deleted, that were created in the Mapp Segment Manager?

How can Short URLs be tracked?

How can you properly negate?

Can you recognize returning users that use the "Private" or "Incognito" mode of their browser?

How does a limit cleanup work?

How does campaign recognition differ between Mapp Intelligence and Google Analytics?

How does the parameter character limit apply to multiple values?

How do I deal with a request for data access/deletion according to Art. 15 or 17 GDPR?

How do I find individual websites in the Mapp Intelligence data?

How is a filter evaluated that contains "not equal *"?

How long is raw data stored on the download server?

How to prepare for the Google Chrome 80 update (SameSite)

Does Mapp Intelligence use a fingerprint method?

Webtrekk becomes Mapp

What's the difference between page parameters and content groups?

What's the difference between product categories and e-commerce parameters?

What are the differences between Mapp Intelligence and Google Analytics in terms of key dimensions and metrics?

What are the possible causes for a drop or increase in traffic?

What are the possible causes if I receive no or unexpected data?

What are user filters and how do they affect the data view?

What does "-" in a pivot table mean?

What does the error message "The following accounts are not configured and will be discarded when saving the role" mean?

What does "webtrekk_aggregated" mean?

What does "webtrekk_fallback" mean?

What do the numbers shown when an analysis or report is being loaded mean?

What happens if I assign two report categories with different access rights?

What happens to an analysis in quick calculation mode when I insert it into a report?

What happens when product categories used in Marketing Automation are deleted in Q3/Intelligence?

What happens when product categories used in Marketing Automation are renamed?

What happens with reports from users, whose logins were deleted in the user management?

What is a data layer and how do I set it up?

What is ITP 2.x?

What is the Auto-scope of a specific dimension or metric in the filter engine?

What is the difference between “Channel” and “Channel in the Customer Journey”?

What is the difference between "Single Value" and "Several Values" when setting up custom parameters?

What is the difference in capturing campaigns between Mapp Intelligence and Matomo/Piwik (Pro)?

What is the difference regarding campaign tracking between Mapp Intelligence and Webtrends Analytics 10?

What is the hierarchy of Company, Account and Login?

What is the Standard Scope of a specific dimension or metric?

What is the URM visitor ID and where can I find it in the browser?

What should be considered when creating mediacodes?

What should I consider when setting up a global account?

Where are accesses via webmail clients shown?

Where can segments be used, that were created in the Segment Manager?

Where does domain d1r27qvpjiaqj3.cloudfront.net come from?

Which cookies are set by Mapp Intelligence?

Which information does the teaser tracking provide?

Which options do I have to analyze returning users?

Which parameters can be sent to Mapp Intelligence?

Which purpose does the parameter "ctx" have in a track request?

Why are dynamic time intervals sometimes 'wrong'?

Why are new categories in the user management automatically assigned to certain roles?

Why can't I delete a custom plugin in Tag Integration?

Why does Marketing Automation get stuck at catalog import?

Why does the content group update not work?

Why does the number of Customer IDs in the Segment Manager differ from the number of Visitors in Mapp Intelligence?

Why does the number of orders in Mapp Intelligence not match with the numbers obtained from the backend of my own shop system?

Why do I get different browser resolutions for a mobile device?

Why do I have orders but no purchased products?

Why do I still have missing values in categories after a reset or update?

Why don't I get a result when filtering for 2 pages in a visit?

Why do uploads with umlauts or special characters not work correctly?

Why is it that my conversion data differs between Mapp Intelligence and Google Analytics?

Why is the media run time = 0?

Why is the sum of new visitors and returning visitors not the number of visitors?

What is Anonymized (aka Cookieless) Tracking?

How are Marketing Campaigns Processed?

Which characters and coding formats are supported by Mapp Intelligence Tracking?

Is Mapp affected by the Log4j security issue?

Which Version of Pixel is Right for Me?

Why am I having trouble logging into Mapp Intelligence?

Where can I find help for a specific analysis, dimension, or metric in the Mapp Intelligence User Interface?

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