Goal​

To export an Excel file that contains all of the contacts in the Mapp Engage system who are deactivated system-wide.


Background Information​

A system-wide deactivated contact no longer receives messages from any Mapp Engage group. A contact is automatically deactivated in the Mapp Engage system after the email address generates a specific number of responses.

When a contact is deactivated in Mapp Engage, the contact does not receive messages over any channel (email, SMS, or mobile push).

Procedure​

Create a Selection

  1. In the main navigation​, click ​Audience​ > ​Segmentation > Selection​.

  2. Click ​Create.

  3. Enter a name for the selection.

  4. In the ​Basis for Condition​ area, select the ​Profile​ option.

  5. In the ​Attribute​ drop-down menu, select the ​System-wide Deactivated​ option.

  6. Click ​Add​.

  7. Set the selection condition to ​= Yes​.

  8. Click the ​Save & Close​ button.

Transfer the Selection to a New Group

  1. In the main navigation​, click ​Audience​ > ​Segmentation > Selection​.
  2. Next to the selection you created, click ​ Calculate​.
    Mapp Engage calculates the number of contacts in the selection.
  3. Next to the selection you created, click ​ Transfer​.
    The ​Transfer Selection​ window opens.
  4. From the radio buttons ​Transfer Into​, select ​New Group​.
  5. In the ​Group Email Address​ input field, enter an email address for the group.
  6. In the ​Group Name​ input field, enter a name for the new group.
  7. In the ​Notification Address​input field, enter the email address to receive notifications about this group.
  8. To begin the transfer process, click the ​Transfer​ button.
    The system transfers the recipients as indicated. A status message is sent via email to the address defined in step 7.


Export a List of Group Members

  1. In the ​main navigation​, click ​Automations > Automations > Time-based​.
  2. Click ​Create.
  3. Enter a name and description for the automation.
  4. Select the following job: Export Data to Server​
  5. From the ​Exported Data​ drop-down menu, select ​Active Members​. Select the group that contains system-wide deactivated contacts.
  6. Click ​Schedule​.
  7. Define when the time-based automation is executed. You can run the automation once or set a scheduled repetition. 
  8. Click ​Save & Activate​ to immediately activate the automation. ​Save & Close​ saves the automation without activating it. The system only executes active automations.
    The automation is saved and activated. The automation has the status ​Activated, Running​ if the start date is immediate and ​Activated, Scheduled​ if the start date is in the future.