Goal​

To exclude one or more images from the selecting image handling method. This method involves a modification of the HTML code.

You instruct Mapp Engage not to host an image with the command ecm:process="false".

Background Information​

When you create an email, you can choose how Mapp Engage handles the images. The handling option that you choose applies to all images in the email.

Image Hosting

Description

​Images Links are Unchanged​

Mapp Engage does not change the image address in any way. When the email is downloaded in the inbox, the images are downloaded from the URL you defined. Use this option when the link contains additional information. For example, a link that contains parameters for a tracking pixel.

​Images are Inlined (Offline HTML)​

Images are inserted into the email as inline attachments in the email. This option increases the size of your email messages.

Use this option when you want email recipients to see the images even when offline. When you send the email, Mapp Engage retrieves the images from the image address you define. Engage changes the addresses of the pictures in the email (HTML tags) to the inline images, not to the external address. As a result, the email client does need to retrieve the images from an external address to display the images in the inbox. If Mapp Engage cannot retrieve one or more images, the system asks you to upload the missing images. This method does not affect the tracking pixel in any way. The tracking pixel is still hosted on the Mapp Engage server.

For more information, see ​Upload Missing Images (window)​.

​Images are Hosted in Mapp Engage (Online HTML)​

Images are uploaded to the Mapp Engage servers. When the recipient opens the email, the images are downloaded from Mapp Engage.

Flash movies (*.swf) in the HTML and Flash HTML fields in the message are handled as images. It is not possible to inline files with these formats. The flash movies are specified with a specially formatted <object>-block. For more information, see Use a Content Store Element in an Email​.

Procedure​

  1. Edit the HTML of your email.
    You can edit the HTML of your message in step ​2. Content​ of the message creation wizard.
  2. Add the command ecm:process="false" in the img-tag of any images that you do not want to inline or host.
    Example:
    An image is saved at the address:
    http://www.website.com/uploads/pics/tropical06.gif.
    The edited HTML tag that excludes the image from the hosting method that you select for the rest of the email:
    <img src="http://www.website.com/uploads/pics/tropical06.gif" ecm:process="false"/>.
  3. In step ​2. Compose​ of the message creation wizard, expand the ​Advanced Options​ area.

  4. In the ​Image Handling​ area, select how Mapp Engage handles the rest of the images in the email.

    • ​Images are Inlined (Offline HTML):​ Images are inserted into the email as inline attachments in the email. This option increases the size of your email messages.
      Use this option when you want email recipients to be able to read the images even when offline.
      When you send the email, Mapp Engage retrieves the images from the image address you define. Mapp Engage changes the addresses of the pictures in the email (HTML tags) to the inline images, not to the external address. As a result, the email client does need to retrieve the images from an external address to display the images in the inbox. If Mapp Engage cannot retrieve one or more images, the system asks you to upload the missing images more information, see Upload Missing Images (window)​.
      This method does not affect the tracking pixel in any way. The tracking pixel is still hosted on the Mapp Engage server.

    • ​Images are Hosted in Mapp Engage (Online HTML):​ Images are uploaded to the Mapp Engage servers. When the recipient opens the email, the images are downloaded from Mapp Engage.
      Flash movies (*.swf) in the HTML and Flash HTML fields in the message are handled as images. It is not possible to inline files with these formats. The flash movies are specified with a specially formatted <object>-block. For more information, see ​Use a Content Store Element in an Email​.

  5. To save your changes, click ​Save as Draft​.