Engage System User management - differences between Client Administrator and Marketing Manager roles

This article covers the default or "out of the box" roles that can be set up for system users.

Mapp Engage provides several "roles" that are available for customers. We recommend that only a few system users be created with the Client Administrator role by Mapp for use in their Engage system. Then these system users can then create and manage as many system users with lower roles directly as required.

Client Administrator

At the highest customer-available level, the "Client Administrator" account allows the use of all Engage functions and features delivered by Mapp and allows the users with these roles to manage system users with lower roles.

Client Administrators can only be created, managed, and deleted by Mapp upon request made to your Account Manager.

Marketing Manager

A lower role than Client Administrator, but still allowing general access to Engage functions. This role can be managed by a Client Administrator directly, as they have a lower role.

On an operational level, a Marketing Manager can normally work on the Engage system. Still, they can be directly managed by the Client Administrator, who can create, manage and delete system users with a Marketing Manager role without contacting Mapp.

Further information on System Users can be found on the online documentation here.

Knowledge Base Reference ID: 202002271321