In this window, you can edit the content of the default system messages provided by Mapp Engage. 

Navigation

  1. In the ​main navigation​, click ​Messages​ > ​System Messages​.

  2. Select the desired tab. There are three types of ​System Messages​:

    • ​Group (General)​

    • ​Group (Specific)​

    • ​System-Wide​

  3. In the ​Actions​ column, click   ​Edit​.

General Information

What can I do in this window?

  • Edit the default content of a system message.

  • Select a template to use for the selected system messages. The template is created with a prepared message. For more information, see ​Create Templates for System Messages​.

  • Select the languages for the system message.

  • Change or edit the email header.

You must change each language separately. By default, the languages English (default language) and German are stored in the system (see System Message Languages​).

Setting

Description

​Message Name​

Displays the name of the opened system message.

​Custom Languages​

Lists all the languages for which the default system message has been edited. To add and edit other languages, click the ​Add Language​ button.

​Add Language​

Adds or edits a language for the system message. Select the language in the pop-up window.

​Edit Language​

Loads the system message in the selected language so that you can edit the message.

​Remove Language​

Removes the selected language from the stored language versions for this system message.

Use a Template (Prepared Message)​

You can use a prepared message as the basis for a template to be used for one language version of a system message. You need to create and save a template for each language separately.

Setting

Description

​Message Template​

Selects a prepared message to be used as the basis for the system message. A prepared message can be selected from this list and used as the basis for the system message. For more information, see ​Create Templates for System Messages​.

Opens the ​Template Preview​ window. This window displays a preview of the selected prepared message.

Subject Line​

Setting

Description

​Subject​

Defines the subject line that appears in the email inbox of your contacts. Mapp Engage does not limit the number of characters you enter in this field. However, we suggest that you keep the subject line short. 50 characters is a good length for an email subject line.

​Use Default Subject​

Adopts the default subject line for the message. Clear the check box to edit the subject line.

Customized Email Header​

In this area, you can add additional information to the header of the email.

Much of the header information is either added automatically by the system or can be specified in separate areas of Mapp Engage. This includes reply handling or sendout time. For more information, see ​Reply Handling (tab)​. The input fields here are used to create non-standard header information and less commonly used entries.

For more information, see http://tools.ietf.org/html/rfc2076.

  • ​Left input field:​ This input field defines the name, and the tag, for the entered value (for example Message ID:, Content type:, Subject:, etc.). For information about officially valid email-header extensions, see http://tools.ietf.org/html/rfc2047.

  • ​Right input field:​ This input field makes it possible to define the value set for the extension.

The system message header that you enter here overrides any header that is defined in the group settings. For more information, see ​Sendout Options (tab)​.

Edit System Message Content​

Available Tabs (Channels):

In the case of templates that are created from prepared messages, the channel is only displayed as register when <%system_message%> is entered for the channel (see Create Templates for System Messages​).

Setting

Description

​Email (HTML)​

This tab enables editing of the HTML part of the system message. The default messages available in Mapp Engage only contain a text-only email message.

​Email (Text)​

This tab enables editing of the text part of the system message. The default messages available in Mapp Engage only contain a text-only email message.

​SMS​

This tab enables editing of the SMS part of the system message. The default messages available in Mapp Engage do not have an SMS part.

To send SMS system messages, set up SMS for your Mapp Engage system. For more information, see SMS Messaging​.

This symbol appears if the template has no content for the selected channel, or if a problem with the content exists.

​Suppress Channel​

Suppresses the channel. The tab is unavailable to show that the channel is suppressed. No messages are sent in this channel.

​Use Default Text​

Restores the default Mapp Engage text.

​Personalisation​

Adds personalized content to the message. Personalization adds content to messages that is selected for the contact or target group. Personalizations make the content of your messages more relevant.

For more information, see Personalization​.

Related Topics

Edit Default System Messages