, you can create and edit channels to help organize communications with your customers. On each page, you have the option to go to the next or previous page, simply select the relevant button in the bottom right-hand corner.
Info
On this page, you add the basic information for the channel. The required information varies based on the channel type. A Name and Description are required for all channels. Mobile Messaging, Instant Messaging, and Direct Mail all additionally require a provider, while Mobile Applications require a platform.
| Channel | Required | Options |
|---|
| Mobile Application | Platform | iOS |
| Android |
Mobile Messaging
| Provider
| SAP |
| RDCOM |
| CLX |
| MITTO |
| PUREBROS |
| Instant Messaging | Provider | TWILIO_WHATSAPP |
| Direct Mail | Provider | OPTILYZ |
| Websites | n/a | n/a |
Now you can configure the Channel you have created. The information you need to provide here also vary based on the chosen channel.
| Channel | Field | Description |
|---|
| Mobile Applications (Android- FCM, iOS - App Store id and Bundle id), | Credentials | You need to provide a key here. |
| Mobile Applications | Environment | You need to select whether the channel is in production or development. |
| Mobile Applications | Sounds | Select if there is a sound name for this channel. |
| Mobile Applications | Buttons | Here you can configure localized button sets. These allow you to translate buttons for notifications sent to your customers. Please see below for instructions on how to create localized buttons. |
| Mobile Applications | Features | Select if this channel uses InApp Messaging and/or Push Notifications. |
| SMS | SMS-MT | Select this if the message is mobile originated. |
| SMS | SMS-MO | Select this if the message is mobile terminated. |
| Instant Messaging | Channel Information | You need to provide the account SID and Auth Token to create the channel. |
| Direct Mail | Channel Information | Your API key is required to configure the Optilyz Channel. |
| Websites | Information | Add a name and the description of your website channel. |
| Websites | Credentials | Provide mandatory FCM API Key. |
Certificate (Mobile Application - iOS only)
If you are creating an iOS-based Mobile Application channel, you need to upload your certificate and enter the relevant password.
Summary
This page provides a summary of all the information you have provided in the previous screens. If the information is complete and correct, you may Activate the channel. If you are missing some information or need to work on something else, you can save and close the Channel Creation at any point in the process, using the buttons in the upper right-hand corner.
Create Localized Button Sets