This job adds an email address to a system blacklist or group blacklist. In Engage, a blacklist is a register of addresses that the system does not contact.
A group blacklist prevents communication from one specific Engage group. The contact is removed from the group and all group-related data is permanently deleted.
A system blacklist prevents communication from every group in the Engage system. The contact and all their profile data are permanently deleted from the entire system.
A contact cannot re-subscribe or be reinstated with a blacklisted email address.
It is not possible to use this job to add domain names, mobile phone numbers, or fax numbers to the blacklist. This job only adds email addresses to the blacklist.
Configuration
Setting
Description
Add Contact To Group Blacklist
Group Category:
Group from Event: Adds contacts from the event that triggered the Add to Blacklist job to the event group blacklist. If you have defined an Audience Group, the option is hidden.
Specific Groups: Adds contacts who are involved in the event to the blacklist of one or more groups. Select up to 15 groups from the Groups (all of the following): drop-down list.
Audience Group: Adds contacts who are involved in the event to the audience group blacklist. If you defined an audience group for the whiteboard, this option is selected automatically. If you have not defined an Audience Group, the option is hidden.
Groups (all of the following):
This field allows you to specify one or more groups.
Add Contact To System Blacklist
Adds contacts who are involved in the event to the system blacklist. The system-wide blacklist prevents communication from any group in the system.
